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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very simple and quick. Very reliable company. The simplicity was quite surprising... other verification sites can be VERY confusing!
Very professional and very friendly experience. Solmari was cool, really nice and patient. Hope she goes far in this field and wishing this company the best. Wish all my identification verification went this smoothly and easily.
Worst on line experience ever. Could not register. Finally reached a human. She was very polite and helpful, but it took her numerous attempts and over 1/2 hour to finally get me registered.
I had to repeat myself a lot... otherwise it was ok
Disjointed difficult process, lots of promise and great idea and I thought it was worth the very steep learning curve to get there.
Experience was good. Had to troubleshoot the connection but mission accomplished. Agent was prepared, courteous, and professional.
Good easy to follow easy to know I trust the web sites to help assist me
It was time consuming but I understand why and I am thankful that you are very thorough.
Not only do I have my Navy experience as an air traffic controller but I also have my experience with IBM. I know a few things about computers & programs because I had education & training on IBM's large processors. I know a few things about integrating new programs & systems for IBM's large corporate accounts. Are you using real veterans to test programs before rolling them out to every users?
Very fast and helpful I would use the app again in a heart beat. So if you ever gottaa use it again then do so. I appreciate the kindness and the politeness they showed for me
After various calls and gyrations, I was finally able to get access to my ss account. Very frustrating untill idme account was created. Only option left was to drive over 1 hour one way to ss office.
I was able to to the ID me in a short period of time.
I've already told you my experience. You people sucked.
Easy kinda you just cant lie you must tell the truth when it comes to this
Good I'm am still waiting for payment it's taking very long. Please speed up the process for my claim I'd appreciate it thank u for all ur help
Fue muy facil y rĂ¡pido y las personas son muy amable te hablan muy bien y con respeto
Using ID ME is the easiest and safest way to access your accounts I can recommend it's use because I use it whenever I need to check my VA account
Easily understood and I completed within 10 minutes. Unfortunately the requester never received information
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members