On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
To much its like your id.me all over again. Unnecessary. To do all that.I thought that's y we did id.me.
It was nice easy to understand very simple to use.I really feel secure that I'm using this tool.
Enrolled- gave secure information I hope. After welcome sign... msg to continue on to Volvo for pin number for veterans for discount. Nada... "something went wrong" was the error msg. Seriously?
I appreciate that my identity is protected through these verification processes, and I felt that I was respected for concerns for my identity.
In 2020 near year end, the unemployment services hired this company to provide third party ID services for them. In its infinite wisdom, they didn't think the users may not all be USA residents, my address couldn't pass the system, therefore I lost few thousand dollars. I need my money back.
Now in order to get to my IRS account I should go through them again. Why? Why should be a third party paid for this service?
Even now, filling up the survey I couldn't finish on my IPhone because the last field couldn't be filled up. Unprofessional.
I thought I would have to wait til the next business day to get my identity verified but with the video chat I was able to get my account verified and I was able to submit an important application that I needed to submit before the deadline. I'm glad they have 24hours services. Been trying for the past two days to create my acct and get myself verified. Thank you for being patient with me.
Всё прошло хорошо, комфортно и понятно. Уважительно и спокойно. Спасибо.
I was able to log onto the IRS website easily in the past few years, but now am forced to use ID.ME, a random for profit company to log in. They make me do some selfie with my laptop and then complain my room is too bright. Once I pass their invasive test, then they send me to the IRS page with an error. Why are American tax dollars funding this crappy service?
It allows me to access multiple Veteran based browsers through one I.D
Using this tool is easy because it doesn't require a lot of information that you normally don't have on hand. The instructions are easy to follow and you'll feel good in knowing you can go straight to your account without having to call customer service and wait in line to speak with someone.
Relatively easy, just slow but new to it all that and learning to navigate
Well prior to this experience.About 2019 I had hard time trying to understand this app but this time less stressful
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members