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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I don't know if this was what I need for my VHIC card renewal. The person I talked with was unsure if this was what was needed to renew my card.
Process from start to finish was about 30 minutes. Setup an account, verify identity and explore other agency links. Need to read the instructions that are very detailed and specific. The technology is cutting edge and easy to use.
Still trying to sign in to ID me to file my claims.
Terrible I'm not computer savvy and I do not know how to put my words on paper as I have a a mild case of dyslexia and ADD it's hard to type my words and make them make sense
Avoid using ID.me if you can. They want too much info on you that they really dont need to know. Sharing your personal info in my opinion is like posting all of your personal info on something like Face Book...and if for any reason ID.me gets hacked into, all your info belongs to the hackers.
Very hard to navigate and understand. It locks you out quickly and to long a time before you can uaebit again.
Don't waste your time. You won't gain access to account after following through all required steps.
I thought it was well put together. The questions were relevant. They didn't seem to direct you into a limited set of options. The only thing I noted was at the very end when it asked would it be OK to call or email and my preference. As soon as I Picked email I couldn't switch back to just call me. So I don't know if it had the option of like weekdays and an hourly suggestion. And then I got this survey. Which is interesting because you're asking my opinion on your survey fantastic. I wonder if this is AI? Ha ha.
I'm very satisfied, the whole process was super quick all the instructions were clear and easy to follow. A Pleasant experience.
The agents are difficult to contact.and i don't receive the codes via text and code sent to reset password is invalid.
It was a fast and easy process to take pictures of the ID including a face scan
Fairly easy, but a lot of questions. I was not prepared for.
Every time I needed to work on it I got right on it was also safe I had to repeatedly re enter my password
When I was going to Login to a state/federal agency apparently I had joined ID me And it came up as an option to Login. It did make it much easier than having to remember or look up a password But I find what's easiest is if I can use Face ID. I'm not really sure which one is safer, but I do worry about hackers and stealing my information.
It took me 17 verification attempts over a period of 3 days to finally get one approved. When you are older and have hand tremors taking a picture of a document isn't easy. Besides that even the scans from my multifunction printer were not accepted. I did try the in-person verification at a UPS kiosk & that wasn't any better as the camera is stationary, but you are now holding the document.
Besides the above be sure you know exactly what they are verifying. Every choice of primary and/or secondary documents they accept do not work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members