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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Verifying your identity with ID.me is super quick and very easy to do!
Service sucks. Issues everywhere. Don't trust. But you don't really get a choice in using them cause it's forced on you in order to accomplish anything important.
Speaking with live and trusted agents are sometimes better, only if things can't come to satisfactory conclusions.
Easy directions easy and understandable to follow. Enabled me to get needed information so I could finish up my application for heat.
Thank you for the help, was easy and very practical nice job
Great experience in using your website and tools. The website and the step are very easy to understand and use
For navégate the first time in this application, it was good experience to read and follow instruction.
I don't know why the VA decided this was a better other than to justify someone's job, it did not make using myhealthevet any easier maybe they did it to just aggravate veterans
It has been informative. All the information was I wanted to view was easy to access.
ID me is so fantastic so easy to use and so very secure i really would highly recommend thank you ID ME
They will collect your data then no discounts will be forthcoming. You will also be surprised by the volume of emails that you will be getting once you have shared your information with them.
It was ok exceptfor trying to send in my picture,had to retake my pictureabout five times before it went through
They were very patient and helpful.long and drawn out process.wouldn't want to have to do it again in my life time..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members