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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I understand this is the future, that this will allow millions of people access to necessary life savings information and help, especially those in remote areas, that are physical unable to get help in time, there has to be an back up plans for those of use who still needs physical human contact.
Gave my personal information to a retailer for a supposed discount and then I didn't receive the discount anyway because of an existing discount such as AARP, AAA, And others. What a joke. I don't believe the VA should be using this third party that shares your personal military information with anyone they want. Read disclaimers.
The questions that were asked were pretty simple to understand and answer.
It was a easy process, that went smoothly. Very beneficial.
For the most part, the ID me set up was fairly simple, but when it came to videos and logging back in was a problem
Excelente servicio me encanto la amabilidad con la que me atendió la muchacha
I have used ID.me in the past for government purposes and I can tell you that I hope it becomes the standard in online verification. In a world where scammers are afoul, I can trust this service for years to come.
My experience with my ID me was very easy to navigate through and complete.
Was able to access information needed to apply for benefits and file taxes. Otherwise I would have had to go in person to get these documents that I needed.
Thank you very much for your help. When my English is very poor, they assisted me and found an online translator. They asked and answered me carefully step by step. I praise the staff very much. It was they who let me experience the first online video service. Very professional. Thank you very much.
Very easily ID me to access confidential records. I have been using ID me for a while now to access my medica records.
Super fast and efficient once your registered and all your private information stays private. I would definitely recommend giving it a try if you're considering it.
I did not really like it... the process. It is aggravating and full of unnecessary red red tape and time waste steps. Especially with the ID picture taking process. Surely there must be something easier and more efficient than that process.
I like the fact that they are thorough that reassures me that my data is secure & no one can impersonate me
Everything was good the way you take the face recognition was Great
Wonderful experience thank you for having this service
Using this service is very user friendly. I found the info I was looking for easily.
I'd.me requires documentation in the form of your drivers license thru the application process in real time by holding up your license during video chat to compare picture with video picture. Worth going thru to know your identity is verified and safe for social security and other government sites
Great. Recomendado a todos. Muy agradable...
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. ā ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

