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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Georgia
1 review
0 helpful votes
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I understand this is the future, that this will allow millions of people access to necessary life savings information and help, especially those in remote areas, that are physical unable to get help in time, there has to be an back up plans for those of use who still needs physical human contact.

Date of experience: December 9, 2024
Idaho
1 review
1 helpful vote
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Gave my personal information to a retailer for a supposed discount and then I didn't receive the discount anyway because of an existing discount such as AARP, AAA, And others. What a joke. I don't believe the VA should be using this third party that shares your personal military information with anyone they want. Read disclaimers.

Date of experience: December 7, 2024
Texas
1 review
0 helpful votes
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Great idea using id.me
December 19, 2024

The questions that were asked were pretty simple to understand and answer.

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Great
December 19, 2024

It was a easy process, that went smoothly. Very beneficial.

Date of experience: December 5, 2024
Alabama
1 review
0 helpful votes
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Difficulty with video
December 19, 2024

For the most part, the ID me set up was fairly simple, but when it came to videos and logging back in was a problem

Date of experience: December 8, 2024
Colorado
1 review
0 helpful votes
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Excelente servicio
December 19, 2024

Excelente servicio me encanto la amabilidad con la que me atendió la muchacha

Date of experience: December 8, 2024
Washington
1 review
0 helpful votes
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Privacy 2025
December 19, 2024

I have used ID.me in the past for government purposes and I can tell you that I hope it becomes the standard in online verification. In a world where scammers are afoul, I can trust this service for years to come.

Date of experience: December 8, 2024
Nevada
1 review
0 helpful votes
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My ID me experience
December 19, 2024

My experience with my ID me was very easy to navigate through and complete.

Date of experience: December 8, 2024
Ohio
1 review
0 helpful votes
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Good experience
December 19, 2024

Was able to access information needed to apply for benefits and file taxes. Otherwise I would have had to go in person to get these documents that I needed.

Date of experience: December 8, 2024
Hong Kong
1 review
0 helpful votes
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Perfect service process
December 19, 2024

Thank you very much for your help. When my English is very poor, they assisted me and found an online translator. They asked and answered me carefully step by step. I praise the staff very much. It was they who let me experience the first online video service. Very professional. Thank you very much.

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Easy peasy!
December 19, 2024

Very easily ID me to access confidential records. I have been using ID me for a while now to access my medica records.

Date of experience: December 8, 2024
South Carolina
2 reviews
0 helpful votes
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Fast as lightening
December 19, 2024

Super fast and efficient once your registered and all your private information stays private. I would definitely recommend giving it a try if you're considering it.

Date of experience: December 8, 2024
Florida
1 review
0 helpful votes
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ID me experience
December 18, 2024

I did not really like it... the process. It is aggravating and full of unnecessary red red tape and time waste steps. Especially with the ID picture taking process. Surely there must be something easier and more efficient than that process.

Date of experience: December 8, 2024
Nevada
1 review
0 helpful votes
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Satisfied customer
December 18, 2024

I like the fact that they are thorough that reassures me that my data is secure & no one can impersonate me

Date of experience: December 8, 2024
New Jersey
1 review
0 helpful votes
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Good experience
December 18, 2024

Everything was good the way you take the face recognition was Great

Date of experience: December 8, 2024
Maryland
1 review
0 helpful votes
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Wonderful
December 18, 2024

Wonderful experience thank you for having this service

Date of experience: December 8, 2024
Florida
1 review
0 helpful votes
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Social security info
December 18, 2024

Using this service is very user friendly. I found the info I was looking for easily.

Date of experience: December 8, 2024
Florida
1 review
0 helpful votes
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Success
December 18, 2024

Grade, "A", Top Notch Service. Quick and Simple, Use Whenever And Wherever Even On The Go Or While Using Different device!

Date of experience: December 8, 2024
Kentucky
1 review
0 helpful votes
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Safe and secure way to protect identity
December 18, 2024

I'd.me requires documentation in the form of your drivers license thru the application process in real time by holding up your license during video chat to compare picture with video picture. Worth going thru to know your identity is verified and safe for social security and other government sites

Date of experience: December 8, 2024
New York
1 review
0 helpful votes
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Great
December 18, 2024

Great. Recomendado a todos. Muy agradable...

Date of experience: December 8, 2024