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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID me may seem pesky initially, but once you sign up, makes life so easy in follow up sign in's.
Just do it! Best, safest & secure log in. More City, State, Federal Organizations should use!
Thank you ID ME!
I was told to get authenticated with this service to use my med electronic Rx Service. I did so but my Rx says I am not authenticated. Puts my patients at risk. And I have no one who can help. Instead I get a survey to say how satisfied I am
Tricky to navigate through, but looks extremely secure.
My experience it so sad because I was trying to fill the application since September,I never did that however I tried every single day.
I use it for IRS and social security. It can be trusted. Go for it.
Had a difficult time in the beginning. I was told I could do all of the sign-up on my phone, which was false. After taking pictures of my documents there was some next step using my phone's camera, that my phone apparently "didn't support". I had to click the "chat with..." option to even find the option to speak to an agent.
I have less issues when I use ID.me instead of Login.gov
Easy, not time consuming, don't hesitate and use this service
Signed up which was a terrible experience. The system timed out several times. Now I can no long log in to the health care portal. Basically, I have received an email telling me that I have an account. When I try to access the account I get nothing nut a message saying "This page is unavailable". I need to message my Doctor now concerning an appointment on the 20th of this month.
I don't have a smart phone or a web cam in my computer and since I am traveling I don't have a scanner to get the information (Driver License to you! Now you will sell this information to spammers to call me and or email me!
The process was very simple, fast and safe, with very good attention from the agent.
Has made it easy for me to sign in to many of the government sites and I don't have to remember or worried about passwords. It's a very safe feeling
I was able to accomplish all actions to create and ID.me account easily and now it is easy to use it to sign in, especially to the VA and Medicare websites
From other access I could not get in Va hospital website. I am old not good for modern technic. My husband David Hainer is very sick,I have to get in for the appointment and medication.
I uploaded the things in the middle of the night, and there was still a human being there looking at them immediately. Early in the morning, the lady got on, we did the interview, and boom, it was done, super easy. I didnt even get a chance to comb my hair, it all happened so fast. I thought i would be waiting. Nope. Quicker than burger king.
IRS, however, continues to suck.
Everything was easy to understand and they were really nice to me.
Had access to SSA for years, then IDme asked for Driver's License, which has my full legal name, SSA uses my shortened form of my name (kind of like William vs Bill). That resulted in name mismatch, now I'm locked out of SSA.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members