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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had a difficult time with uploading a picture of my license. It was easier to use the video identification. The person who popped up on the video was extremely friendly and efficient. It took less than a couple of minutes. I worked for days trying to get a decent photo. I strongly suggest you use the video recognition.
The self sign-up process was not user friendly. If you are an older person not computer savvy it was very frustrating. The verification process seemed to be on a loop. We had to do the same thing multiple times only to get to a point that we could not get past. The over-use of authentication codes was frustrating. After an hour we finally gave up. We then started over using the video sign-up. The agent was very good and very patient - props to her. If you're trying to log in to the VA and have another option - use it.
I thought at first that it was going to be to complicated to follow along especially when you see the spinning circle. I went through the first step the circle went around once and boom next task. It says it can take up to 10 minutes but I think it's a typo cause it's more like 10 sec. The whole thing took about 5 minutes to complete. I was at home on my home internet as well.
Didn't take long with everything the chat made it faster for me.
Quick and easy process, from providing the information online to the video verification call.
I loved it had no complaint everybody was wonderful I would let other people try it out and tell them that it was wonderful for me
The ID. Me was pretty easy to understand. The only confusing part for me was the video selfie. The loading bar should load at you are successful or not. The way it bounced was confusing if I was doing it correctly
I feel very safe with ID.ME in all my health problems i have today no one will get my information i am happy i have this today.no one can take my idenity no scammers
All good you guys done good job today I'm am I am thankful you're done the real good helping me and show me how I'm not too good at reading and science, but you gotta do a good job fine and help me with it. I do appreciate it and again thank you.
Never give your personal data to a company like this. The video and facial recognition especially is dangerous. Don't do it. Just imagine what happens when they have breach, which they will
I received $1000.00 off a new vehicle deal (as a healthcare worker) and ID.me made it easy to process. It took less than three minutes to obtain an authorization number and provide it to the dealership. Well worth registering!
My experience with ID.me was very interesting and helpful. I would highly recommend using ID.me for my friends and family. Very safe and secure.
Great experience.overall outstanding experience with the help of the staff and customer service at id.me
I don't believe my facial recognition is safe on this or any other online source
It's reliable and convenient way of reaching out to your documents.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members