On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience the customer service is amazing the wait time wasn't long and the service was quick
After providing all my personal information to ID ME, and was able to log in to ID ME, Social security would not accept the log in to their site. Not sure where all my personal information went. I suspect a scam.
Very good very good very good very good
Very good very good very good very good
Very good very good very good very good
I always have the best time logging into my account and by far the easiest,(sorry Google) whenever I have to log into ID.me ® They make the task easy and somehow fun! Everytime I have logged in to ID.me ® it's all been with different phones and still I'm able, quick and easily to sign in. Thank you so much ID.me ® for being the safest and easiest to log in!
Have all your information, and you can get right in.
I spent an hour entering the same information over and over before it was finally accepted. Then when I tried to submit this review, I was forced to enter my name and email address before the system would process the review, in spite of the note that reads: +Add review details (optional). What's up with that?
ssa.gov uses id.me, so I need to go through the wretched id.me experience every time I want info from SSA. This time, id.me decided it wanted to redo the whole driver's license and real-time image verification procedure. I did everything it requested (which took 30 minutes, not the 5 to 8 minutes id.me predicted). Only at the end did I get an error message. It said id.me could not verify my identity, and I should try again. The id.me software knew exactly which step had failed, yet it did not tell me. It did not transfer me back to the step that failed. It sent me back to the beginning. I had to tolerate this because I badly needed MY S.S. Data. The second time through, it identified me successfully using the same documents, info, and images I used the first time through, although the second time through also took 30 minutes. The id.me software does not give any assurance that your driver's license, SSN, and images will be sent over secure and encrypted links. I do not feel my data is protected
Everything was good it was very easy I will recommend any body to use I'd me
Very helpful and very kind people and I felt very satisfied
It was quick fast and easy and didn't take a lot of time to verify.
After you filing, the access it very quickly. Nothing additional to comment about
Easy access to the workforce website that I was trying to get on.
I previously confirmed my identity. Why do I have to do this again? These thieves are forcing us veterans to give them even more personal information to continue using my VA services. This is bull$#*!!
One of the most frustrating experiences I've had lately. And I figured out what was wrong it was even worse. Then I asked my feedback and went on and on forever with questions that were redundant and repetitive. Don't they pay their people to do some of the stuff? They think I have time and effort to teach them for free? Don't bother with these people. Pathetic excuse for a helpful program.
I used ID.me originally when I applied with SSI but did not have the option of a video selfie then. I did have to upload my picture I.D. if I remember correctly and managed to get it done relatively easily. When I used it the second time to sign up for a college woodworking class it was just a simple matter of logging in with my user name & password & then creating my video selfie which was required by the college & it was very easy and quick. I was surprised with the process because I usually have bad experiences with things like that.
Ver helpful in identifying my identity for my unemployment
Endless virtual bots. Email only customer service. Slow response time to get assistance. If you can't eloquently define your problem you will not get resolution you will endlessly be stuck in a create a new ticket and start all over again.
Thank you for helping me to quickly and safely verify my ID while on the go to be able to meet my school application deadline that will change my life! Shine On! Kameena Star
I was moving right along all the way until I was asked to upload and it stopped me in my tracks. That's when I new I needed help. Went to the Career Center got the help and it was great they made it look easy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members