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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was able to verify my identity with the documents available to me. It made the process of getting a replacement Social Security card much easier and now I will be able to get my state's Real ID before the coming deadline.
Single most secure website I've ever used and I would recommend it to anyone/everyone!
ID. ME is very through and stringent in securing your information. Of the options of choice its the most user friendly.
It's was very helpful the person was very nice she did a great job and did all she could to help me thanks
I have been trying to log into the IRS's website through ID me for about 3 years. I have not received one single stimulus payment, or even successfully got logged in to fill out the necessary forms. I get all the way to the point where I've done the video selfie and verified all of my information then it shuts down and tells me that it can't process my request at this time try again later.
Just my own experience. I know a ton of folks that had no issues... I'm just "that" guy 🙄
Great experience overall was satisfied with everything
Got the job done,only with my sons help.i really don't think any of our elderly friends could have done this on their own.
I logged into my ID.me account to obtain the discount authorization code for the purchase of a new vehicle. Uploading a photo of my credentials was very quick and easy. Verification of my credentials only took about a minute and I was able to proceed with the manufacturer.
This was a relatively simple process. I had a little diffi ulty uploading documents but the directions given made it easier.
E uma empresa seria,e confiável me trataram muito bem,ligou se precisar de intérprete eles tem então foi uma experiência muito boa.
My overall experience was great, they were very Profesional and direct and I feel very efficient. They also did not make me feel unpleasant at all, so there's nothing. To dred.
The lady who did my video call was really professional very knowledgeable easy to understand and helped quite a bit she did a great job thank you.
Very helpful & direct once i learned to use the system.
It was hard to upload the documents... When I had to do the video call... The lady was super nice & very helpful... I think that's how you should be able to show proof of who you are. Video call & have the documents with you to show proof who you are.
To need to be able to sign in easy to my id me account
Trato cordial y seguro, muy amable y eficiente, la comunicación es clara
This was my second time using ID me and both times for life-saving. I'm not real tech savvy but I made it through fairly easily. It was so helpful and your person on the video call was very helpful polite and made the whole experience wonderful. I am so glad that there is a company like yours out there to help when people like me are in need of having our ID verified so helpful and it really sped up things going through IRS. And I am truly thankful for your help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members