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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Just so easy to fill out disability application. First time.very clear to login.
The experience was terrible. It was slow and very time consuming. Upload was difficult. Then after getting it created I can't get logged back into the account.
Except for one recent unusual login error message, ID.me has worked smoothly and quickly. Less passwords and more time is called efficient in my book. I hope it's expanded for all government services.
Excellent Customer Service will look forward in the future using I.D me to verify my identity
The application process was very easy to complete with a minimum of effort.
I'm having the most difficult time getting a replacement card the options don't work. All I need to do is replace my card and the options to do so put you in a circle of asking my experience with the site. I just need to replace my card
Just a wonderful experience that not only gave me a feeling that my family is going to be safe but helped me see how the IRS deals with security issues.
I had a smooth experience with the customer service representative
Great first time using the app it's excellently and commercial method for everything was just checking out for
I am not a great computer person but following the instructions was very easy for me since I have delayed processing. I took my time and followed the instructions for uploading all pertinent documents into the portal. The wait time was no longer than 30 minutes which gave me time to gather myself since I have sensory issues. The gentleman was very helpful and explained everything to me in detail and did not make me feel insecure about using the system. I felt safe to know my documents are in a safe portal. I would recommend this to anyone who is thinking about joining a system that keeps your information on file and links you to the institution of your choice.
ID.me is a secure way to access information needed. You also can connect with the IRS and find out information as well. I would highly recommend using ID.me.
Was glad there was someone to speak with to help. May not have been able to finish the process successfully.
Id.me was a somewhat painless experience however the irs still would not let me in...kept saying I needed to verify my identity.
Muy bueno y rapida, es un sistema que te hace todo muy bien, y te lleva hacer todo.
Todo el proceso fue rápido y seguro, muy buena atención por parte del agente
Had to get help with ssi.and got right into
My account.after talking to agent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members