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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Pues es algo que no quisiéramos pasar x k no tengo los conocimientos suficientes para estar mandando los datos pero es algo bueno para evitar el robo de identidad
Fue muy buena gracias al equipo quede satisfecha100%.y espero q con la information q envie me puedan ayudar gracias
Hard to go through a system because all denial your email value and system won't go through to complete it
The call I had was extremely helpful thanks I had to prove my identity with mi social security and my ID so they new it was me
Be prepared, not easy & you have to bare your life details... Can site be trusted with data? He's an example of my issues, finished input but informed I had to enter at least 100 characters...
My experience was great I would refer it to friends and family for good and honest taxes preparation and fast and honest
This process could have been streamlined and easy. Instead, each step was cumbersome and frustrating.
Your cameras should be able to view government cards. Your facial scanner was just a sketch. Take a photo yourself! N0 NEED TO GET INTO A PERSON'S CREDIT REPORTS AT ALL! PERIOD! WHAT ARE YOU REALLY LOOKING FOR? TO SEE IF ADDRESSES MATCH WHERE SOMEONE LIVES?
Great treat to find savings available in the most unexpected places. Keep up the good work! When I finish this survey I intend to check out the site, the entire reason I signed up to use ID.me.
It won't support first initial with a full middle name. Even though I've legally used that since a child. I have no ID with my full first name. This includes my drivers license, passport, diplomas, and marriage certificate. Every federal tax return uses my first initial and full middle name. My first name exists literally only on my original birth certs ate with my full middle name.
Like a lot of computer processes it is cumbersome and confusing and may not work the first time through. Why would anyone go through the hassle unless it was required? It's good that entities try to verify your identity, but like going to the dentist, id.me may be good for you but it's not especially a fun thing to do.
No email address, no mailing address, no phone number to call when you have problems
You can search all you want, there is no contact information
Id me is easy and fast to set an account up. The verification is not complicated to verify your identity. They answer any questions you have and make sure you're able to understand anything you need to know about. They secure your social security number so that you won't have to worry about anyone else using your identity except your self. I highly recommend.
I was going to going back with my accountant to complain about it but after video call I know that I can have mor information later
It was great experiencing having people help me to get my ID.me verified so I can learn to access all the benefits I can on my Social Security, ID.me and all my other government benefits and the person on video chat was very friendly and professionall thank you
Fue muy fácil y práctico no se demoran mucho tomo poco tiempo, el sistema mismo se encarga de llenar tus datos con tu identificación
Tried to correct a bad physical address. Because it wasn't my present address the assistant refused to understand a human could have lived at more than 1 location in their lifetime and just kept telling me to go change my profile ( present address). Still trying to get ahold of a human.
My desktop computer is 10 years old and I just haven't gotten to a place to trade it in for a new one. I had already set up an account because I was or am having issues with being able to research my training papers and the like. After 3 times of being like a nurse giving a flu shot, I kept trying to get into the system and each time it gave me an ERROR 90, that had something to do with a 3rd processor or initialization from one site to another. I'm just not sure anymore could be done, but I did try calling their help number, but of course they were closed. I will just have to wait until the week starts up.
It's a you don't have a choice no way around not using the website. So why anyone cares about reviews is beyond me. You can NOT log into the IRS without using ID Me it's just another government roadblock like making everyone stay home during covid.
I have been hacked and scammed too many times and I am sick and tired of it. I believe the ID.me will help knock that fraudulent activity to slow way down now that I have verified my identity.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

