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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Arkansas
1 review
0 helpful votes
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Mi primer experiencia con IDMe
April 6, 2025

Pues es algo que no quisiéramos pasar x k no tengo los conocimientos suficientes para estar mandando los datos pero es algo bueno para evitar el robo de identidad

Date of experience: March 16, 2025
Florida
1 review
0 helpful votes
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Excelente 100%
April 6, 2025

Fue muy buena gracias al equipo quede satisfecha100%.y espero q con la information q envie me puedan ayudar gracias

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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Hard to go through a system because all denial your email value and system won't go through to complete it

Date of experience: March 16, 2025
Mexico
1 review
0 helpful votes
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Tax returns
April 6, 2025

The call I had was extremely helpful thanks I had to prove my identity with mi social security and my ID so they new it was me

Date of experience: March 16, 2025
New York
1 review
0 helpful votes
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Difficult!
April 6, 2025

Be prepared, not easy & you have to bare your life details... Can site be trusted with data? He's an example of my issues, finished input but informed I had to enter at least 100 characters...

Date of experience: March 16, 2025
Louisiana
1 review
0 helpful votes
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Good support
April 6, 2025

My experience was great I would refer it to friends and family for good and honest taxes preparation and fast and honest

Date of experience: March 16, 2025
Montana
1 review
0 helpful votes
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Cumbersome
March 26, 2025

This process could have been streamlined and easy. Instead, each step was cumbersome and frustrating.

Date of experience: March 15, 2025
Pennsylvania
1 review
0 helpful votes
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Poor experience
March 26, 2025

Your cameras should be able to view government cards. Your facial scanner was just a sketch. Take a photo yourself! N0 NEED TO GET INTO A PERSON'S CREDIT REPORTS AT ALL! PERIOD! WHAT ARE YOU REALLY LOOKING FOR? TO SEE IF ADDRESSES MATCH WHERE SOMEONE LIVES?

Date of experience: March 16, 2025
Arkansas
1 review
0 helpful votes
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Surprise….!
April 6, 2025

Great treat to find savings available in the most unexpected places. Keep up the good work! When I finish this survey I intend to check out the site, the entire reason I signed up to use ID.me.

Date of experience: March 16, 2025
Pennsylvania
1 review
0 helpful votes
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It won't support first initial with a full middle name. Even though I've legally used that since a child. I have no ID with my full first name. This includes my drivers license, passport, diplomas, and marriage certificate. Every federal tax return uses my first initial and full middle name. My first name exists literally only on my original birth certs ate with my full middle name.

Date of experience: March 16, 2025
Maine
1 review
0 helpful votes
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Avoid it if you can
March 26, 2025

Like a lot of computer processes it is cumbersome and confusing and may not work the first time through. Why would anyone go through the hassle unless it was required? It's good that entities try to verify your identity, but like going to the dentist, id.me may be good for you but it's not especially a fun thing to do.

Date of experience: March 16, 2025
Canada
1 review
0 helpful votes
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No customer service
March 26, 2025

No email address, no mailing address, no phone number to call when you have problems
You can search all you want, there is no contact information

Date of experience: March 16, 2025
Arkansas
1 review
0 helpful votes
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Great experience
April 6, 2025

Id me is easy and fast to set an account up. The verification is not complicated to verify your identity. They answer any questions you have and make sure you're able to understand anything you need to know about. They secure your social security number so that you won't have to worry about anyone else using your identity except your self. I highly recommend.

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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Everything is more clear to me
April 6, 2025

I was going to going back with my accountant to complain about it but after video call I know that I can have mor information later

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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You will love having ID.me
April 6, 2025

It was great experiencing having people help me to get my ID.me verified so I can learn to access all the benefits I can on my Social Security, ID.me and all my other government benefits and the person on video chat was very friendly and professionall thank you

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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ID. Me verificación
April 6, 2025

Fue muy fácil y práctico no se demoran mucho tomo poco tiempo, el sistema mismo se encarga de llenar tus datos con tu identificación

Date of experience: March 15, 2025
Missouri
1 review
0 helpful votes
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Useless Virtual assistant.
March 26, 2025

Tried to correct a bad physical address. Because it wasn't my present address the assistant refused to understand a human could have lived at more than 1 location in their lifetime and just kept telling me to go change my profile ( present address). Still trying to get ahold of a human.

Date of experience: March 15, 2025
Nebraska
1 review
0 helpful votes
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My desktop computer is 10 years old and I just haven't gotten to a place to trade it in for a new one. I had already set up an account because I was or am having issues with being able to research my training papers and the like. After 3 times of being like a nurse giving a flu shot, I kept trying to get into the system and each time it gave me an ERROR 90, that had something to do with a 3rd processor or initialization from one site to another. I'm just not sure anymore could be done, but I did try calling their help number, but of course they were closed. I will just have to wait until the week starts up.

Date of experience: March 15, 2025
California
1 review
0 helpful votes
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It's a you don't have a choice no way around not using the website. So why anyone cares about reviews is beyond me. You can NOT log into the IRS without using ID Me it's just another government roadblock like making everyone stay home during covid.

Date of experience: March 15, 2025
Texas
1 review
0 helpful votes
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I have been hacked and scammed too many times and I am sick and tired of it. I believe the ID.me will help knock that fraudulent activity to slow way down now that I have verified my identity.

Date of experience: March 15, 2025