On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They have been spamming me unsolicited daily advertising and miscatagorizing it as essential "administrative" content. They intentionally obfuscate their public/private nature, serving as the sole vendor of the IRS to handle ID theft. They require biometrics and immediately abuse your trust by holding you hostage. They offer to link you here to leave a review when giving feedback, but after detecting less than favorable content the link provided fails to connect. No offense, but they funnel reviewers to this site instead of a more ubiquitous place like google or yelp. The important 1-time chance to save a back up key to 2fa didn't copy when the copy action was confirmed. This site deleted my entire review after making me subscribe, and it further adds to the greedy pilfering of our online life by requiring an account before making your voice heard. And then they can't even respect the individual by ensuring their mindfully created comment was captured. So I had to rewrite it all again. This review started with 2 stars but after all this aggravation they lost one more.
Most of the questions and items needed to complete were at your finger tips. The items were something that most people carry on there purse or wallet for there identification.
The old method of accessing the site to check on secure messaging, reordering meds, etc. The new method is bulky and unresponsive in these same areas.
I was real tight when I did it but I was somewhat satisfied and I'm thinking about using them again in the near future
It was very good experience and was very easy to access the IRS. I wish to advise everyone to have an ID and Identity.
Some thing I understand. Something I don't understand.
Everything is very good. What is 100 characters.
I had no choice but to use this signing in method. It took me over a week to get through the multi-factor authentication. I don't know why I had to input the same information endlessly, only to leave in frustration and come back the next day. Whoever developed this process can go f*** themselves
Fue bastante práctico y útil entendí los pasos a seguir me atendieron muy bien y pude completar todos los pasos
Experience was on point not only did just one person help all stepped an help each other.The ladies were very polite talked to you with dignity and respect.
… Very difficult, cumbersome, and involve process; unclear instructions, bad UI, shall I go on?…
What are the company has done? They've gone into the educational field in a big way; we've created the Collier junior Classics.
Algo nuevo para mi no sabia como hacerlo pero con las indicaciones se me fue fácil y gracias por su ayuda
I learned some things about VA that helps me understand the process better. This whole process can be very difficult.
There is nothing that I can say that would be positive. I was greatly disappointed in hearing and reading.
Foi tudo muito bom ótimo os atendentes São muitos educado de muita responsabilidade não tenho nada a reclamar
Very simple process to get the issue fixed I had with a letter to verify my id because I received a letter in the Mail to verify my id
I use one verification method to access important information for personal use and for business. With ID.me I don't have to use multiple accounts to get what I need.
ID.me is awesome and very fast verification. Also video call agent is so co operative. Thanks ID.me. Thanks ID.me team. Thanks ID.me Agent. Really appreciate it
Me encanto la video llamada que tuve el día de hoy y la persona que me atendió fue muy amable y yo voy a recommendation este servicio con amigos y familia!
Very nice...took the time with me...and help me to get everything done Properly and efficiently.
Couldn't thank the Gentlemen more properly
Had to change password. Process was confusing as the explanation was too many steps and what to look for next: text or email and which link to follow. Also, must get tax records for 2years and SS info for 2 years. And verifying your NJ license by phone pix. Many steps!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members