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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's a maze of broken links, constantly asking you for more information if you weren't next to your home office with every single piece of information about your place of birth and location you will have no luck getting through and then if you wanna speak to a person they have completely Moved towards "AI" as a cost cutting method and it shows the service is terrible. The connectivity is terrible. The only thing I wanted to do was log into my veterans healthcare website took a total of 2 1/2 hours.
Fue una experiencia muy satisfactoria para lo que yo quería saber
Is very good and they treat you very nice
It was a nice lady who i spoke.
Amables y eficaces la llamada fue atendida de una manera rápida y muy eficiente. El agente que me atendió tiene experiencia en onque hace y fue muy paciente
Wanted to make a purchase giving a government discount, but the timeframe was running out within 24 hours. I needed the ID.me account for verification to receive the discount.
Seguridad Amabilidad estoy muy sastifecha con su atencion
Lovely service great attitude and attention to detail
Todo estuvo bien el pequeño inconveniente fue que el caballero que me atendió usaba un tapa bocas y hablaba muy rápido lo cual no permitía que gestionará bien las palabras dando lugar a pedir repetición de las preguntas y no permitía su compresión en su totalidad
Easy!
Please enter at least fifty characters? What if I have no need to enter fifty characters? Why isn't "Easy" enough? How about "F - - KING EASY" huh? How about that?
Wish I had watched a few YouTube videos before signing up. I think it would reduce the stress a bit. Overall I think it is worthwhile with all the cyber hacking these days.
Two months of trying on my own and had to hire a computer pro to get me through it and I still don't understand how we did it,
Navigating the VA system has worked for 20+ years was OK, then you mess it up. Hopefully the people you con'd was worth it
Good site to have would have all my friends use it
Attempted to take a selfie to upload not successful in doing that, didn't get an answer to the original question where's my refund?
I like the 2 step verification it's very secure with so many scams going around I feel safe with ID me I would recommend to family and friends
I tried to creat an account and kept getting error messages. Virtual assisant no help. No phone number to call for help. In person, with a human, communication has not happened.
I cannot complete creating an ID.me account. I don't know why. I returned to the other open browser tab, per the instructions, it states: "SOMETHING WENT WRONG. We are unable to process your request. We have notified of the problem and will do our best to make sure it doesn't happen again!" I has happened twice. How do I get an account opened?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members