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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My documents were on file and yet, I still had to provide proof via a video chat. That seems like a waste of time and resources?
Once video chat was started, the agent was VERY helpful and VERY patient with me; I was VERY pleased with her professionalism, knowledge, and experience in helping others with similar problems.
Well, honestly, to sign-up for ID.me requires your life's history. However, providing that your personal information continues to remain secure under the present political climate in the country, it makes accessing your information on multiple sites very easy and convenient with using your login information.
Where to start? It actually makes paying taxes online HARDER! It assumes that everyone has a computer with a working camera and a private space to work in. If credit card companies and mortgage companies and literally EVERY other agency with access to my financial data, social security number etc etc is able to verify my identity and provide secure service, why does the IRS need ID Me? And who IS this entity? Are they private? They just showed up one day and now they are the gatekeepers that overcomplicate and create an accessibility issue. Even the TSA let's you opt out of biometric identification at the airport, but you are forced to endure a dystopic labyrinth of bureaucratic baloney with ID.me
I went through all the rigmarole & jumped through all of their ridiculous hoops only to NOT be able to login to ssa.gov after my identity was supposedly successfully verified. MESS.
I waited 30 minutes in the queue, and the agent couldn't give me 30 seconds to fix a setting on my camera. She insisted that we use my phone, and then Zoom, so it's hilarious that this is a security and identification company. Neither worked, so she shunted me back into the queue despite my camera now being perfectly functional. General apathy and rushed speaking didn't do either of us any favors. Why would I believe that these people have my security in mind instead of their daily quota?
Nice and easy steps and follow through was a steady process as well. Would recommend and use again.
I loved the fact they do the best to make sure I was the right person.
Just followed instructions. Worked out well for me,some people may have trouble with the process.
In a world where Walmart wants you to tip cashiers, this outfit which is mandated to "verify" everyone by making them login before they login is seeking positive reviews and feedback on their Mandatory "service" that we have to use. It's hard for me to complement smoke and mirrors. The truth is we use them because we "have to". What else are you gonna do...
Once I went through the process, I saw how easy it was.
Easy to use.
Easy to apply
Very clearly to understand
Great product to keep your eye on and also rely on for information to
For unemployment benefits my experience was fine. No difficulty in submitting my required information.
It too several tries to have photos of my Driver's License accepted. No explanation of why there was an error was provided
Great experience no problems I am done ok I will do it again
Trial and error with documents
Name issues
Video chat with agent for another verification method
Me gustó la protección que tiene gracias gracias por proteger alas personas como yo es pero todo se resuelva
Easy and fast to do it? And totally confident and secure I really like it takes 10 minutes to do it
It was a horrible experience. I uploaded documents per instructions, but the JPEG's were rejected. I uploaded the exact same JPEG's two and three times later and they were accepted. I was right-ID.me's software was wrong and it was infuriating.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members