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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I tried about six (6) times to do a Video Photo. I switched browsers (Firefox and Chrome) and phones. Nothing helped.
Was able to do a video call late at night 🌙 on the weekend, thank you.
I had a good experience with the ID peoplethe staff was friendly and polite and answer all the questions that I had
Wasn't sure how to get started in the process and searched for assistance and found everything I needed to take a Selfie for the ID. Me Registration process and I was able to follow the process and then log in to the Tax Preparation website and complete my taxes
All told, 15 minutes max and I was off to the races.
Too many questions for sonting can make saple but the s good because can someone can steal you identity
My experience with ID. Me was smooth and efficient. The verification process was straightforward, and it helped me quickly confirm my identity for job eligibility.
Very helpful with getting my identity straighten out
Agent was friendly & knowledgeable. Had to upload my documents a few times, but not sure if that was their system or my phone
I didn't understand what I was doing but finally got it done. I still need to try and go to my SS account but ill wait till next week
U.S. born citizen with family generations who gave service to this country, who has paid taxes and voted, now subjected to a verification process that implies the fascist undertones of this Project 25 agenda. I was forced to go through the whole process of verification after I did my 100% service connected diabled husband, who easily verified. I fought for his right to care but I had to jump through the whole gammit of verification which was ridiculously time consuming!
Even the review prices is cumbersome and requires too much personal data.
Everything went smoothly excellent virtually call when excellent all of our great experience
Clear easy and clear instructions; a much improved system worth using thus far
Horrible horrible horrible horrible horrible horrible horrible
My experience with ID. Me was smooth. I'm having a great day.
Miserable, after 2 hours I have only appointments, none of all the other essentials. Call me at *******514, let's resolve this problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members