Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

4.1
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
See all photos
How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
This company does not typically respond to reviews

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Phil B.
Unfollow Phil B.
Share Review
Report Review

Timeless experience
January 22, 2026

Avalon history with ID me. It makes entry into federal websites and other sources easy. Once you establish your ID relationship it seamless.
I highly recommended to anyone.

Date of experience: January 12, 2026
Philippines
1 review
0 helpful votes
Follow Eddie R.
Unfollow Eddie R.
Share Review
Report Review

IDme. The help you need...!
January 22, 2026

My experience was surprisingly easy. Especially with me being quite inept at using Internet or the web, for the smallest task.

Date of experience: January 12, 2026
France
1 review
0 helpful votes
Follow Guy M.
Unfollow Guy M.
Share Review
Report Review

ID.me saved my life!
January 22, 2026

I needed to update my sign in to Social Services and their site gave me two choices. I live abroad and I didn't see any recommendation between the two choices - maybe my fault. The other choice worked for my spouse's account but completely blocked on my account, ID.com worked first try ( but be patient!)

Date of experience: January 12, 2026
California
1 review
0 helpful votes
Follow Anna K.
Unfollow Anna K.
Share Review
Report Review

They helped me.
January 22, 2026

My camera wasn't working, I had granted all the necessary permissions, but the camera was still dead. The employee patiently helped me turn the camera on. My English is terrible, but the employee patiently helped me. Thank you!

Date of experience: January 12, 2026
Indiana
1 review
0 helpful votes
Follow Lora C.
Unfollow Lora C.
Share Review
Report Review

Butterflygirl
January 22, 2026

I would use five stars, giving it four stars because of the difficulty on using the site to get to what you need only if you're not computer savvy this then you would have a problem if you're good with computers and good navigating through a computer then it's actually pretty good It keeps your information safe.

Date of experience: January 11, 2026
Mississippi
1 review
0 helpful votes
Follow Walt O.
Unfollow Walt O.
Share Review
Report Review

If I could give no stars I would
January 22, 2026

The person on the phone didn't speak English enough to communicate what needed to happen for me to complete the ID process. Would some explain why it's ok to hire someone who can't speak English and why a valid military ID isn't sufficient for verification!

Date of experience: January 11, 2026
Colorado
1 review
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Share Review
Report Review

So intrusive..
January 21, 2026

First upload the documents. Drivers license and Social Security card. Then they want to see your w2 after doing some sort of facial recognition.
After all that you have a video call and physically show them your documents.
Like what the hell? How do I even know to trust this site is going to protect my identify? Just seems a bit much..

Date of experience: January 11, 2026
Texas
1 review
0 helpful votes
Follow Shirley W.
Unfollow Shirley W.
Share Review
Report Review

Outstanding
January 21, 2026

Prompt expeditious this is all that I can come up with. I've already said what a good experience I've had I can't think of anything else.

Date of experience: January 11, 2026
Virginia
1 review
0 helpful votes
Follow Tammy F.
Unfollow Tammy F.
Share Review
Report Review

Fairly easy to follow instructions, but had to keep verifying what I was doing to make sure site was not a scam. Log on seemed as secure as other sites that use sensitive personal data to provide benefits.

Date of experience: January 11, 2026
California
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

Access Issue Resolved
January 21, 2026

After having an issue establishing identity verification on my SSA account due to a phone verification matter, problem was easily resolved by the professional agent at ID.ME.

Date of experience: January 11, 2026
Virginia
2 reviews
0 helpful votes
Follow Bruce T.
Unfollow Bruce T.
Share Review
Report Review

Does not work
January 21, 2026

I spent part of the afternoon setting up id.me. And when I was done, I still couldn't upload 1099 forms. I'm not sure what id.me is or why we're even using it. Anyone else know?

Date of experience: January 11, 2026
Pennsylvania
1 review
0 helpful votes
Follow Yeni R.
Unfollow Yeni R.
Share Review
Report Review

Los mejores son ID. Me
January 21, 2026

Son muy eficiente y rápidos, y tu información personal nunca es expuesta, los recomiendo 120%.

Date of experience: January 11, 2026
Tennessee
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Needed to use ID.me to log on to a website. Went through the ID.me process but got an error message but no further info why there was an error and how to fix it. Had to spend considerable time trying to figure it out and finally after emailing ID.me they said to use their chat agent process which in itself was time consuming and started out with an interaction with an AI agent that had no clue as to how handle the issue.

Date of experience: January 10, 2026
Colorado
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Sometimes the authenticator fails, and re-registration is required - no explanation. Refuses to accept certain email and SMS providers - again, no explanation. Limited to being used on only certain platforms, requiring users to make a purchase of a new device JUST for use of ID.me.

For my spouse, it failed this year after success last year. Why? Who knows. Spouse is dreading the error prone and time consuming [re-]registration process.

This service SHOULD do a better job at NOT being noticed. It should JUST work and be nearly forgotten. Instead it is a dominant pain point in accessing SSA and IRS account information.

No transparency that I have seen regarding back end PII protections.

Date of experience: January 11, 2026
New Mexico
1 review
0 helpful votes
Follow Armand G.
Unfollow Armand G.
Share Review
Report Review

Excellent Security
January 21, 2026

I really wasn't sure which way to go when offered the two options for signing into my account. I ended up choosing ID.me and found myself jumping through the "hoops" to eventually access it. One thing I must say that the identity checks etc. were quite thorough and I feel good knowing that may account is secure.

Date of experience: January 11, 2026
New York
1 review
0 helpful votes
Follow PAMELA R.
Unfollow PAMELA R.
Share Review
Report Review

Very excellent
January 21, 2026

My experience with ID.me was very easy, I had no problem entering my personal information or uploaded my photo onto ID.me site. It is friendly user.

Date of experience: January 11, 2026
Pennsylvania
1 review
0 helpful votes
Follow Stephen M.
Unfollow Stephen M.
Share Review
Report Review

Exceptional verification site
January 21, 2026

Used the service numerous times and occasionally had a problem with the verification process, other than that it was a good experience.

Date of experience: January 11, 2026
Florida
1 review
0 helpful votes
Follow Larry W.
Unfollow Larry W.
Share Review
Report Review

Makes a Stressful Event Easier
January 21, 2026

ID.me takes an otherwise stressful event a bit easier. When you are curious about the government and you want to know what they are "doing" relative to you. It's not fun. This makes it fast and efficient to get the news. Good or bad!

Date of experience: January 11, 2026
Louisiana
1 review
0 helpful votes
Follow NoneYa B.
Unfollow NoneYa B.
Share Review
Report Review

You WILL receive constant Emails regarding totally unrelated products, sometimes multiple emails each day. I have been registered with this service for over 2 years and am reminded about it and regret it every day! You WILL too!

Date of experience: January 10, 2026
Texas
1 review
0 helpful votes
Follow Brenton P.
Unfollow Brenton P.
Share Review
Report Review

Excellent for ID verification!
January 21, 2026

Easy to use service! Great tool to keep the scammers at bay. My information has been stolen and this makes sure it's me and not someone using my info!

Date of experience: January 11, 2026