On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Muy buena de mucha alluda excelente servicio de gran alluda me alludaron a comprobar mi identidad pensé que sería más difícil pero ello lo isieron fácil y rapido
My son is a disabled adult with autism. He's never had anything in his name. No bills and his medical is taken care of by Medicaid so no medical bills. His phone is free through the Free State program so he doesn't even have a phone bill. He has an ID a birth certificate and a social security card. But none of those along with the phone number that is directly linked to his name was enough to get him a video call to ID him and when we put forward three to four different messages asking for customer service to contact us via email we only got a AI response that did not answer any of our specific questions on how to go forward. One of them actually said if we had any more problems basically tough luck and go to the IRS and ask them what to do rather than deal with them. Other than this problem I think the security and whatnot is great
Tienen un buen servicio adaptándose a las necesidades del cliente y ayudándote a resolver tus dudas la recomiendo 100% te sientes satisfecha en el servicio de ellos
As my experiences about the ID me first i did not open and try and try until my documents is approved and last pay my income tax.
In order to pay my taxes electronically I had to waste 1.5 hours with ID. Me to be allowed to get to the IRS tax payment site.
It was tedious but doable - the outcome is worth it. The protection and the ease is worth the time for anything needed for filing tax return
You go through the flaming hoops once, and then it is easier. They are a third party authentication provider.
I Got Lock out!: ( Lock out, locked out, no good locked out. Locked out!
Locked! Out...,...
Twice it would not validate me and every thing is accurate. My account gets locked and I can no longer use it for VA access
Es rápido el proceso, solo hay que leer bien las indicaciones. Para ingresar los campos de información que piden.
I was not adequately prepared tecnically speaking, and was helped tremendously by ID. Me staff member on the video call to make the video call a possibility. I was treated as a true professional would treat a valued client. It was a very positive experience rather than one I had been dreading.
It was fast and easy very safe and secure it was down within little to no time i would recommend this to anyone that need it
Using ID. Me allows you to connect easier to different federal agencies. I was able to get to the particular agency I needed.
Was great really attention and clear communication nice to speak I can recommend to everyone it's a good to start
Couldn't be happier with how the overall process went and how easy it was to get it done and it went smoother than I ever imagined. I highly recommend this company
My experience was not helpful I didn't like who was video calling me and I wish it was a woman. An African American woman.
I wanted to access my social security info and renew my passpot using ID me, which a quick way to access that. They were able to quickly and securely signed into SS/renewal with just a quick verification # sent make sure you are who you say you are.
Trying for 2 months to login keeps saying there is a problem. Login. Gov is the same thing. I have not been able to access my SSA account for 2 months since it was deemed mandatory to sign up with one of these two useless company's
I signed up for this service a year or so back then did not know how to use it so I did not use it for a long time. Now the VA wants us to use it. But I had a different phone number when I signed up for it and they make you do three checks one of which is using the phone number you signed up with. If you do not have access to that phone number you will never again be allowed to use your account because nothing on the website allows you to make any changes. If you call or write to them a machine responds saying they will get back to you at a later time or date. They NEVER do. I spent weeks trying to get ANYTHING done and I always got NOTHING back from them other than an email saying we will get back to you shortly. I guess shortly means never to machines.
I was able to do this with assistance Was somewhat nervous as I am not sure why all the additional information was requested as I thought that when I reported my husband's death to Social Security that they would have informed the other relevant agencies I didn't know that I had to do this separately. I do apologize for this. If I made any other mistakes I'm very sorry due to ignorance
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members