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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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New York
1 review
0 helpful votes
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I had a great experience using an online platform to apply for my Tax ID. The process was simple, and the platform guided me step by step, making everything easier to understand—even as someone who wasn't familiar with the paperwork. They provided clear instructions and support throughout, and I received my Tax ID in a reasonable amount of time. It was a very helpful service that made a stressful task much more manageable.

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
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My experience with ID. Me
April 24, 2025

Easy, pleasant experience. I didn't have a long wait and the agent explained the process thoroughly.

Date of experience: April 14, 2025
Maryland
1 review
0 helpful votes
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Feeling secure
April 24, 2025

Lin the beginnging ID. Me was confusing, but after you get the hang of it, its well worth it.
After uploading documents I wasn't sure if excepted or received. I went back in to my account to see if my information was being process - recieved notification that my information is in working process

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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Quick and Easy
April 24, 2025

The overall process was very fast. I think it said it could take up to 15 minutes but it actually only took about 5 if that. And most of that was pulling out my license and taking pictures for the upload. Very user friendly. The instructions were clear, simple and easy to follow.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Convenient
April 24, 2025

I added an additional government agency to my access list. The sign on security is thorough. I have all I need at one site. No more searching endlessly.

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
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First experience
April 24, 2025

Quick and easy the process is very intentional about walking you through it and they help you explain everything that you're signing or clicking on it's pretty easy process I am computer illiterate but that was easy

Date of experience: April 14, 2025
North Carolina
1 review
0 helpful votes
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Satisfied can verify my identity
April 24, 2025

I was able to solve what I needed y siento que mi info estará protegida en verdad eso me importa mucho

Date of experience: April 14, 2025
Virginia
1 review
1 helpful vote
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A Long and Winding Road
April 24, 2025

Be prepared for long wait times, a virtual agent that gets stuck in a logic loop, obtain multiple case files with unfulfilled promises of a call back and at te end read a statement about your problem being sent to the technical support for resolution.

Date of experience: April 11, 2025
Massachusetts
1 review
0 helpful votes
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Easy process
April 24, 2025

Was able to do this at 6:45 AM. Entire process with video call took only about 10 minutes. Video agent was was friendly and responsive.

Date of experience: April 14, 2025
Switzerland
1 review
0 helpful votes
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Extremely frustrating experience. I needed ID. Me verification in order to apply for SS retirement benefits from outside the US. The verification process went fairly smoothly and efficiently, only drawback was that it never worked. Every single time I tried to log in with ID. Me I was denied access. I tried to contact their help desk but all I ever heard back from them was an automated message and a survey about the experience.

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
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Wet difficult process
April 24, 2025

Difficult process, several steps going back and forth between mobile phone and laptop. Ask for help!

Date of experience: April 14, 2025
Puerto Rico
1 review
0 helpful votes
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Exelente aplicacion
April 24, 2025

Muy amena facil de entender la aplicacion y el representante de servicio y hablan español y con calma

Date of experience: April 14, 2025
North Carolina
1 review
0 helpful votes
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Pleasantly Surprised
April 24, 2025

Over recent few years customer service and business are either null and void or very low quality. So, I have been Unpleasantly Not surprised by the majority. However, I appreciate the professionalism, efficiency and pleasant demeanor of the representative. Iam pleasantly surprised I had no hassle to get it done. Thanks again, Cynthia Swisher

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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Very good and usable
April 24, 2025

Well satisfied, well organized and faster. Easier to. Use. Any one can use, better camera to I'd. Security compliance.

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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It's always a good experience. I don't like how this company asked a question and I answered and your trying to make me say more.

Date of experience: April 14, 2025
Tennessee
1 review
0 helpful votes
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Good experience
April 24, 2025

It took some time, but at last I succeeded had good experience. Reasons why I said that it took some time from me being that most of the information I got were initially rejected and I kept changing till they were finally accepted; even my email, password, ID and selfie.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Very disappointed
April 24, 2025

I put in all the information required, and when I' ve started access, it just sits and spins and after a period of time it tells me to retry, multiply times with getting no access

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
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Important Step
April 24, 2025

Once I signed up for ID Me, getting into the SSA is much easier and with a feeling of security. Make sure you take time to read and understand the instructions. I especially like the face recognition procedure. It is very thorough and, in my opinion, makes it more secure.

Date of experience: April 14, 2025
Maryland
1 review
0 helpful votes
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Very good the experience
April 24, 2025

The interview was very good, it was very clear and quick. Thanks so much……………………………………………………… ………………..

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Quick ID anytime
April 24, 2025

It worked immediately and then it was gone. It was everything I needed that's all I have to say… ….

Date of experience: April 14, 2025