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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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North Carolina
1 review
0 helpful votes
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First time
May 6, 2025

I never understood why I received the letter. Was someone trying to scam me? It was difficult for me and many people my age do not have a computer or they don't understand why they were asked to do this.

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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Important but cumbersome
May 6, 2025

The process is much longer than you would expect it to take. There is not enough explanation in the site to tell you what things are for what to expect and whether or not what you just did was correct or successful. If it is not successful or correct at any given step there should be a process for going back one step and correcting the problem.

Date of experience: April 25, 2025
Utah
1 review
0 helpful votes
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If you are confused, use AI
May 6, 2025

Because I have not been an active user of the tools and steps required I turned to AI. I think ID. Me should create an AI to lead older people through the process (if they want).

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
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Easy access by ID. Me.
May 6, 2025

I was able to access my SSA account and probably will do it this way from now on. It was a breeze and no passwords to memorize! 🙂

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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De lo mejor
May 6, 2025

Muy satisfactoria me gustó el trato como me atendieron es bien por nuestra seguridad y la compañía y ayudad a que nadie agarre tus datos para estafar

Date of experience: April 26, 2025
Connecticut
1 review
0 helpful votes
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Great experience
May 6, 2025

The service was amazing and easy to understand and the work took her time to explain the process to me and walk me through the rest of setting up my account

Date of experience: April 26, 2025
Illinois
1 review
0 helpful votes
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My experience with ID me
May 6, 2025

I absolutely tell my friends about the site it is very trustworthy and user friendly. They make getting an account seamless for me.

Date of experience: April 26, 2025
Maryland
1 review
0 helpful votes
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Great service
May 6, 2025

The website was fast and easy to used. I also feel customer service was good and fast as well. I will recommend this to everyone.

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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Muy buena experiencia gracias la seguiré usando para mis próximos proyectos gracias muchas Bendiciones Hasta la próxima

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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No very good because i had to try 3 times to be verified i had to wait 2 days after my id document was reviewed by id. Me, the first 2 agents did not make any effort to send me the right link and solution to connect my laptop camera to your system they were in a great hurry no patience agent, in the 2nd day a nice and polite agent helped me in short time after that was done i made all the necesary process to be accepted by your system now i am waiting for my automatic refund through my bank account

Date of experience: April 26, 2025
Maryland
1 review
0 helpful votes
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Setting up ID. Me
May 6, 2025

Given the constant compromises of personal accounts, business accounts, government accounts it's worth taking the time to set ID. Me

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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Good and helpful
May 6, 2025

It was really very helpful and understanding… they did what they say they was gone do… it didn't take that long for them to verify my identity…

Date of experience: April 26, 2025
Arizona
1 review
0 helpful votes
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I used ID. Me for the first time to complete activation of my Military on-line discount with a major retailer. The process was painless. The prompts were clear and simple to follow. I completed the application process and received approval within ten minutes

Date of experience: April 26, 2025
Philippines
1 review
0 helpful votes
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Veterans Affair
May 6, 2025

At first I was afraid but soon as the interview in progress, I felt confident. I will suggest ID. Me to my colleague.

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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The verified my first time
May 6, 2025

It was inform easy instructions explained very well and made you feel safe about your information it allowed you to see the services that they had and identify our identity in services. It's it's a great. It's a great app.

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Easy and helpful
May 6, 2025

Although you need to have some understanding like MFA and ability to take a selfie video. I do think it was really simple and easy to set up when business hours are closed

Date of experience: April 26, 2025
Mississippi
1 review
0 helpful votes
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Keep up the good job.
May 6, 2025

Quick and easy. Put in all your information correctly and it's easy all the way. That's all I have thanks.

Date of experience: April 26, 2025
Georgia
1 review
0 helpful votes
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Pinky1975$
May 6, 2025

Great don't have any complaints i will tell everyone i know 2 use it it's safe and I trust it completely

Date of experience: April 26, 2025
Tennessee
1 review
0 helpful votes
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Setting up IDME
May 6, 2025

Setting up IDME was fairly easy to do. Just follow the prompts it gives you. My daughter helped me do mine, because at 65 I'm not very good at the computer part of things but it was easy to do. And the agent I talked to made me feel comfortable to talk to. And I was very nervous. I highly recommend this to people.

Date of experience: April 26, 2025
Vermont
1 review
0 helpful votes
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ID ME IS EASY
May 6, 2025

The Rep was professional and kind. I felt at ease interacting with him. He was down to Earth and made the video call feel seamless and smooth.

Date of experience: April 26, 2025