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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's very secure. So much that I can't even log in. It's very frustrating especially when I really need to log in to do something but can't.
I used with SSA and it was easy. Follow instructions and it is easy. Try it and I am sure you will like it
It has been a horror story creating a simple login to Myhealthevet. I spent several hours creating a new login only to bounced between screens and redirected to relogin and redo the same processes over and over and over.
Somewhat intimidating start with multiple steps. Must be patient and allow sufficient time during process of establishing account.
This was very helpful and Informative service that made me feel very comfortable. I would recommend the service to anyone. Thanks.
It was ok, not the easiest to navigate, but I was able to get the info I needed. I can't offer any more information than that.
Someone frustrating at first but patience and perseverance got me through it at the time I was using the the website it was somewhat frustrating but I had to step back regroup and complete my identification with ID me but anyway after a week I got through it and hopefully I'll be able to get my benefits as soon as possible I hope and pray that this is enough characters to fulfill this review I just have to tell my friends that when they do go through this process of using ID me which is required by the state in order to receive benefits is to be patient write it down and make sure everything is right thank you
Muy sastifactoria me gusto la tension con la que me atendieron ypudieronresolber mi y dentidad y fueron muy amables
If you are not familiar, you will need assistance to complete. Overall i think ID. Me is worth having considering the world we are living in.
"The service was truly excellent. They were extremely efficient, respectful of my time, and completed everything quickly without any unnecessary delays. I am extremely satisfied with the entire experience."
Quick and easy very convenient this is my first time using Idme and as a customer I'm very satisfied
It was good but hard to understand an get right documents in really like seeing live person helping me
*******@outlook. Com
I would recommend this app to anyone
No hassle driving to n from of and no lines to wait on
Very efficient website that was easy for a lower tech person like me to navigate and it left me with a feeling of confidence in its confidentiality
Bueno estuvo bien todo con ayuda x no todo manejas el internet como otro pero todo fue jenial le ifomares a. I amigo para k si algun Dia tien problems con I'd pueda user este. Edio
Good. Thank you very much. Let me have this program. So it doesn't cost my time to sign or prove something on papers
Went on line to update social security info
I did this very easy and the process was simple and quick
Staff were helpful and professional in solving my issue with access, got verified safely and securely without any delay. Highly recommended…
Just read and it's a step by step process.
Didn't even take long to complete, a follow each step and instructions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members