On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the detailed instructions and the application was very user friendly. The application explained in detail how to take the photos, do the video and would guide you along. I never knew I could pay the IRS online!
Easy and I believe it is safe data Want to know wherey taxes are! But I believe it is safe selfie was easy verifying who I was
I regularly log in on ID.ME to check out the latest on state and federal websites as well as shopping opportunities.
My experience with the registration process was not at all difficult. The directions were quite clear and not confusing. The process was longer than I expected but not complicated.
It was horrible. The process jumped all over the place. It was so confusing. There must be a better way of doing this.
Got stuck in a loop for a whole day, no customer service number for help, tried again the next day no problem took about 3 minutes
I received a letter from the IRS regarding my tax return. The letter directed me to go to the IRS website. Use the ID me login if I had one and answer a question. That was madness. I went through all the steps, but reached an error code when I went in Under my preestablished account. The second time I went in, I scanned the QR code in the letter and it did take me down a different path, but eventually, I got back to the same place, which was an error code saying that I couldn't get in any further so I felt like I never got past signing in However, later, I check my email and saw that I did in fact verify myself because I wasn't sure whether I had even successfully verified myself because the error code didn't really explain what the error in fact was so then I had to invest a bit more time. Going to a different IRS website Which either directed me to go back down the path of ID me or just wait and see whether my return was coming, so it was completely a ridiculous jaunt through madness and gave me a headache. I hated it every single part of it.
It was challenging at first but easy to do. Just follow instructions. Everything is explained. They tell you what to do step by step
Fue una buena atencion, gracias a ello pude resolver mis tareas pendientes. También agregó que puedo recomendar ampliamente la
Atención
Good after it was integrated with my military service record it became quite functional, and I'm satisfied with the expected results
Very helpful I used it and it was very helpful to me. I will use it again I will say I'm glad I found it
Their site required multiple processing failures, requiring in my case four startovers; repeated sign-in directives even while supposedly already signed in. When FINALLY at the end and having received confirmation of identity verification, I was asked to authorize transmittal of the collected verification data to the IRS. What? Supposedly I had been providing the required information directly to the IRS; but no, it was in the possession of this ID.me company or some other unidentified online entity. When I "authorized" the transmittal, I was then informed my request could not be completed because of "an Issue", unspecified, and to please try again in a few minutes. So who actually received and still holds my personal information I thought I was sending directly to the IRS?
All id verifications will soon use ID.me. I have used it for my Social security verification, lowes military discount verification and other things. Easy to register and use.
Very stressful because of all the trips to get it done we would get as far as taking a picture of my drivers license and could not get any further. It took my drivers license, passport, DD214, my 2026 tax statement and a copy of my electric bill and a video call and FINALLY it was excepted. Crazy.
Felt more aT ease with instructions on help I could give my brother to have successful experience. ……………..
I believe it's the best way to log in to Veterans Administration and the Social Security Administration.It's very secure using two step security. It's fast and efficient each and every time,
Was very hard to set up. Tim and I don't do computer stuff. Kids tried to help. Don't know if I can use this.
Like this is a lot to fill in and to many questions over and over again, and when I fill it out is difficult to finish the questions
My experience with ID.me was smooth and efficient. The platform guided me through each step of the verification process, and everything was clearly explained. I was able to verify my identity quickly without any issues. I appreciate how secure and user-friendly ID.me is—highly recommend for anyone needing to confirm their identity online.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members