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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Wisconsin
1 review
0 helpful votes
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There was no experience to discuss…. Entered all info did what was asked then couldn't log in. And now I have to come up with more words to make this complate go through more bull $#*!. Can never talk to a human always this automated bull$#*!

Date of experience: May 12, 2025
Puerto Rico
1 review
0 helpful votes
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Identification. Me
May 23, 2025

Id was an excellent experience with ID, ME, And i was able to contact all the insurance companies without any problems.

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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Fue genial y muy fácil
May 23, 2025

Antes que nada quiero agradecer a todos por brindarme el servicio y la forma tan rápida de tramitar y verificar mi identidad fue tan fácil y sencillo ya que tenía yo todos los documentos a la mano no me fue tan difícil gracias a todos

Date of experience: May 12, 2025
Kentucky
1 review
0 helpful votes
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Top quality
May 23, 2025

Lady where very kind, respectful and helpful.
Professional in all aspects. Would definitely advise anyone to your website and to put their trust in this platform.

Date of experience: May 12, 2025
Maryland
1 review
0 helpful votes
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Great Experience
May 23, 2025

It was easy to set up ID.me. I simply followed the instructions and got an id in one go. I hope this process is a keeps my account.safe and protected.

Date of experience: May 12, 2025
Kentucky
1 review
0 helpful votes
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My fear of the first experience
May 23, 2025

It was a challenge for me because it was my first time, and I was even scared. Then, everything flowed so quickly and easily that I didn't even realize when I finished. I even thought I hadn't made it, but I did have my account and all my history for the first time.

Date of experience: May 12, 2025
South Carolina
1 review
0 helpful votes
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ITS SAFE VERY EASY AND BRIEF!
May 23, 2025

I've had ID ME for a cple of years now. I lost my phone and I couldn't log in due to the 2 step verification. Oh no I was stuck needed to update direct deposit on my children's and self survivor benefits. Like most other apps once you cannot verify that sms code IT BECOMES A NIGHTMARE,! I UPLOADED DOCUMENTS ( mind you anyone who steals your wallet phone or purse can provide those. So I was pleased that in a very short time I got a call from agent who verified I was same person In license. He also explained some things. For my security verified the purpose of me using ID ME. IF HE ONLY KNOW THANKS TO HIM MY KIDS WERE able to have supper...

Date of experience: May 12, 2025
Colorado
1 review
0 helpful votes
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It was good I will use it again and tell a friend to use it to and for them to tell a friend they experience was wonderful I didn't have no problems using it

Date of experience: May 12, 2025
Georgia
1 review
0 helpful votes
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Gracias por su ayuda
May 23, 2025

Todo fue rápido y entendido, gracias por su ayuda esperamos usarlo en otra ocacion, no tengo más palabras que agregar solo agradeser a todo el equipo

Date of experience: May 12, 2025
District of Columbia
1 review
0 helpful votes
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Quick assess
May 23, 2025

Very easy to use Customer do not have to constant change passwords every 180 days like other government websites

Date of experience: May 12, 2025
Pennsylvania
1 review
0 helpful votes
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Security Nightmare
May 23, 2025

Might as well just publish all my passwords to the internet. Being forced to use this authenticator by. Gov. It is a security hole vulnerable to pickle in the middle attack.
Let us use any other third party!

Date of experience: May 12, 2025
Colombia
1 review
0 helpful votes
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I liked the ease and speed of the online verification process. The platform was intuitive and I had no technical issues. The service was efficient and met my expectations.

Date of experience: May 12, 2025
North Carolina
1 review
0 helpful votes
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Worth the effort
May 22, 2025

ID.me is one stop sign in for all your important government websites. This makes it much easier as you don't have to remember user names or passwords.

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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Myhealthvet to ID.me is an improvement. Id.me registration is not difficult. Follow the ID.me directions you are in. I like the increased security. Logging in is user friendly. Carlo

Date of experience: May 12, 2025
Illinois
1 review
0 helpful votes
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Ridiculous
May 22, 2025

It took me 10 minutes to sign in. I don't keep my license scanned. It kept kicking me out. The amount of verification is ridiculous. I'm not dead nor am I an illegal.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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I have used ID.me for myself, brother, and father's ID several months apart. First me, my brother a year later, then my father two years later. Despite the lag in time, their self video verification process does not work and has not improved nor been fixed. We always end up having to call an agent. Extremely incompetent and inconvenient process.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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It worked good
May 22, 2025

Took long it was a very very lengthy process had to do about 3 to 4 times in order for it to finally go through

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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ALREADY STATED NOTHING AT ALL TO ADD NOTHING MORE TO SAY THISMHAS BEREN ASKED AND ANSWERED THROUGHOUT THIS RIDICIOULS "Rate My Experience" IT SUCKS

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Tax return
May 22, 2025

I was very satisfied with how smoothly the account setup went. Thank you very much for your services so I can easily access my account and stay updated on my messages and profile.

Date of experience: May 12, 2025
New Jersey
1 review
0 helpful votes
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My experience with ID.me
May 22, 2025

It was simple and easy to setup all you need is to follow the instructions and it's not going to take more than 15 minutes of you time

Date of experience: May 12, 2025