ID.meReviews 41,258

Ive been on hold for 5 hours multiple times to get my unemployment benefits and they dont even answer the call. They just deny my documents and move on and im left starting all over again. This is a waste of time and a terrible waste of our taxpayer dollars. Plan on wasting your time with this company who is making money while you sit there and get nothing from them. Ive been trying to get my documents verified by a "trusted referee" for 3 days now and nothing. I sat on hold for 3 hours this morning for them to deny my documents and move on and leave me at square 1 again...

In my opinion, Id.me is actually functioning as a go between to prevent people from succeeding in verifying their identities so certain organizations who use them can "ethically " deny benefits. The mistakes in their processes, circular links, asking questions until you fail, requiring users to own a cell phone, dropped calls, and long waits all point to stonewalling. I talked to a government call center representative who said 80% of people fail to make it through the Id.me verification process. It is quite ingenious if you stand back and watch what is really happening. Of course they could prove me wrong by functioning correctly and helping you to succeed 80%+. Then there's the question what happens to all your information they now have after they have verified you?

They learned how to milk the Defense Department budget. Now they're moved on to state governments after the lucrative federal hussle.
All of their reviews across the globe are in the ditch.
There needs to be a Congressional investigation of what they're doing and how much they're earning.
A whistleblower could profit greatly by turning these fraudsters in to regulators.

I'VE BEEN UNEMPLOYED FOR OVER A YEAR DUE TO COVID. THE EMPLOYMENT DEVELOPMENT DEPARTMENT IN CALIFORNIA REQUIRES ME TO VERIFY MY IDENTITY THROUGH ID.me. I SENT DRIVER'S LICENCE, PASSPORT, A SELFIE AND SOCIAL SECURITY NUMBER AS REQUIRED. I'VE BEEN WORKING ON THIS FOR OVER 2 WEEKS. I GET APOLOGY EMAILS FOR THEM TAKING SO LONG. AFTER REPEATEDLY SIGNING IN, I ALWAYS GET A MESSAGE; WE'LL SEND YOU AN EMAIL WITH A LINK TO RESUME YOUR VERIFICATION PROCESS. I HAVE NEVER RECEIVED THIS EMAIL LINK. ID.me IS A JOKE. I THINK UNEMPLOYMENT KNOWS THIS, IT SEEMS IMPOSSIBLE TO GET YOUR IDENTITY VERIFIED THROUGH THEM. THE UNEMPLOYMENT OFFICE NEEDS TO CHECK OUT THE REVIEWS. YOU KNOW WHAT? MAYBE THEY HAVE!

I have been trying for 2 days to get verified by them and it is not working. I can't get help from a person other a quick phone call from a "referee" that disconnects me after a few seconds because "I was waiting for you to join". Terrible service. Terrible that the EDD uses them now. I can't apply for unemployment.

Unable to reach anyone thru the only support option they have, emailing. It has been 2 MONTHS since they messed up my Pandemic Unemployment and I have been unable to get ANYONE to reply to me! It is nuts how much of a joke this website is but our own government is using it... guess they couldn't find someone better with the money they have access to?

I have contacted them several times and they will send an email saying that they will contact you shortly but they dont. There is no phone number listed

Took months of time to correct issues had to reset my phone save license pics directly to phone and left all tabs open to make it work

I have already contacted news organizations as well as the BBB. This company has caused frustration, mental anguish, nightmares. When you are forced to your knees to use a company to verify your identity and the service is faulty. There is nowhere to turn. I see that others have posted screenshots so I won't post the more than 50 that I've collected in a week. The ceo is a bunch of babble and fingerpointing. We can't verify because of YOU, sir. We are not Russian fraudsters. The unemployment department for Colorado is an apparent partner in crime. They let millions fall through the cracks and now WE are being punished. Would someone please take notice and help us?! All of this because my phone number is flagged as suspicious. My phone number... again- a cell i've had for over a year... the same cell that they have sent me countless codes to log in. The same cell the employment office has on file. I am not excited about being unemployed. This is new to me. I am not milking the system. I just need to make sure I can pay the rent as I continue to seek employment.

If you can get verified another way then avoid ID.me like the plague. Their software absolutely does not work to verify and they do not care to fix it. People's livelihoods depend on getting verified like millions of Americans filing for unemployment. It's a frustrating shameful nightmare where the media needs to get involved to reveal how ID.me manipulates people. Report them to your government officials to hire another company.

I have spent weeks trying to be certified to keep my unemployment with the state of texas. Which has now been with held from me... 2 email address a 100 calls and left massages (because no one works there) never have I talked to a person, the virtual assistant is a joke... I would like to know who took the bribe in texas state government to do this to the unemployed? It is obviously a scheme to collect our personal information... but with dire consequences... as you have NO CHOICE but to surrender. I want to be part of the law suit that is brought against them shortly. OFCOURSE I will have starved to death by then. Thank you... for nothing MR CRUZ..

This is ridiculous and most importantly, people using id.me are doing so because it is required. This is 2021, there's gotta be a better way to do this! Get it together, you guys are terrible.

I would like to give them 0 stars but I can't.
Starting for facts not number where to call. Nobody answer emails and videos chat taking supossetly 5hrs but wating whole day and nothing this company its scks stay away

I want to rate them a 0. This is a scam company some jerks created an overnight company make a tone of promise that know they won't keep. They bidding low on the contract for unemployment knowing they didn't have the support for the volume of people. They took the money and now scrambling to find help. They have an article reading to try back in 2 weeks, when there is not alot of people, news flash there will always be a lot of people considering they have 18 states contracts for unemployment. In two weeks I will be starving and unable to try again! After research the company this is standard practice to drag people out for months. I know this company and all the top executives are going to BURN in the afterlife for all the grief and suffering they have caused the American people. Absolutely no customer service for people on unemployment. I've sent over 4 emails in two weeks. The only response I've received is "we've received your help ticket and will contact you". They won't and the plan is to kick off as many people off of unemployment because they want help.

This company is without a doubt a joke. No contacts or any type of way to get a hold of them. I cant believe the state of Pa. Or any other state would use this company. I need to verify my identification for unemployment.To no avail. This company sends me email telling me to get verified through their trusted referee. I've been waiting 2 weeks. I cant believe anyone in their right mind would pay this company any money, as they provide no service at all to anyone having a problem and needing help. I give this company the big middle finger for their service! Wish I could give a negative rating to this worthless entity!

When I was first forced into using the horrible service it said we would not have to do it again. Well that was a lie! Since I would not have to do it again I did not save the any information. Then a month later we are directed to do it again, since not saving the information I couldn't remember the information to get into my account and since there is no phone number for HELP the only communication is through email. I sent a message reply "we'll get back to you when we can" No one got back to me! After 3 weeks of this I finally found a phone number, only to get the same message as the emails.
It took them 7 weeks to get back to me just to be berated for trying to correct the problem on my own the wrong way.
Only our government would use such a company with the worst service ever and no one to turn it for help

I didn't purchase this software, but the state requires it for unemployment.

This is clearly a way to avoid paying eligible recipients by making it an impossibility to ever get a video call with one of these $#*!ing piece of $#*! mother$#*!ing staff members! There's ALWAYS A GOD DAMN 5 hour wait! Would anyone like to join me in pursuit of a class action lawsuit against ID.me?

I had previously wrote an awful review and need to correct a judgment. I was finding it impossible to get through to the video chat verification portion of id.me. Someone suggested that I continually refresh the page so it keeps an updated accurate timed session. It worked. It still took five hours, but it works. Video chat was 5 min. And I'm on to the next stage of finally getting unemployment. Good luck to all out there.

APRIL 13 2021 AS OF TODAY IT HAS BEEN 10 WEEKS SINCE M Y INITIAL EMAIL TO ID.ME FOR HELP UNLOCKING MY ACCOUNT SO I CAN RECIEVE UNEMPLOYMENT BENEFITS. AND 10 WEEKS OF NOT RECIEVING ANY BENEFITS. ALL BEING HELD UP BY THESE CLOWNS.

I need to get verified through the EDD I switched my phone and it refuses to let me finish what I need to do on this service. Won't switch my phone over just logs me out. Says try again later every single time