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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Rhode Island
1 review
0 helpful votes
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Verify my ID
June 10, 2025

Excellent. The woman who assisted me was very pleasant. Needed to identify my ID. She also instructed my to go to website and complete the survey process.

Date of experience: May 31, 2025
North Carolina
1 review
0 helpful votes
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Amazing good
June 10, 2025

It was good the people i talked to was nice and is this unemployment benefit and when will it start or how do I start it

Date of experience: May 31, 2025
Indiana
1 review
0 helpful votes
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Excellent good to use
June 10, 2025

Great wonders. Will be using again for anything it is required for like tax w2s. I'll be honest I'm writing all this cause the 100 letter you have to type at this point stop reading gdrbcgbnjjbfgnb c h v gb c n jgfx no j g b k jnn n gd f b b b HD ds b k hfhfd fu b f th x fgh h y t h if f v uigf7 h g ujt

Date of experience: May 31, 2025
Kentucky
1 review
0 helpful votes
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Caregiver2014$$
June 10, 2025

I love doing my job I enjoy helping do what they can't do at all I am looking forward too being at this job for awhile

Date of experience: May 31, 2025
Washington
1 review
0 helpful votes
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Pereformance History
June 10, 2025

ID.me was used to access a Government web site. I still am not sure why the process need be this complex, but given that it must be, ID.me is a smooth way to accomplish the tasks.

Date of experience: May 31, 2025
New York
1 review
0 helpful votes
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Very scary
June 10, 2025

It feels like a total invasion of privacy. Makes me feel extremely vulnerable and not sure why our government is paying a company like this except to access and get our acceptance of giving up inherit rights

Date of experience: May 31, 2025
Florida
1 review
0 helpful votes
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Bad and never worked
June 10, 2025

TRYED A LOT OF TI MES AND. WAS TOLD THAT IT WAS OK NOW, BUT LEVER WORKED AND WHO SET IT UP NEEDS TO BE LET GO

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Frustrated
June 10, 2025

The process took too long! My frustration is probably with the IRS, having to prove my identity was such a loooong experience. Downloaded the documents... then had to repeat everything to the video agent.

Date of experience: May 28, 2025
New York
1 review
0 helpful votes
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Hard for older citizens
June 10, 2025

I still don't understand it on how to use to connect with the IRS to confirm my identity I have no idea what to do next

Date of experience: May 31, 2025
Mississippi
1 review
0 helpful votes
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I just wrote war and peace on this I'm not doing it again. Read my re view
Once again, I'not writing war and peace on this, read my review

Date of experience: May 31, 2025
Michigan
1 review
0 helpful votes
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Waste of your time
June 10, 2025

Spend time to set up account to receive a error 6000 code that doesn't say what the issue is or what needs to be done to solve it. Contacted the phone number that was sent with the error code yet solves nothing nor gives you the option to solve your issue.

Date of experience: May 28, 2025
Missouri
1 review
0 helpful votes
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Good๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘ But I'm not really smart but I try my best to create a ID.me. Because I need it

Date of experience: May 31, 2025
Texas
1 review
0 helpful votes
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I have to use it
June 10, 2025

I have to use it. It works, even if it takes weeks. I don't have a choice, so I have to wait. I've been using this for sometime now and every now and then I have to reverify my info, again, and again, and again. It's troublesome but I don't have a choice.

Date of experience: May 31, 2025
New York
1 review
0 helpful votes
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Absolutely wonderful
June 10, 2025

No experience using ID me was very helpful and incisive and it's a good way to protect your identity and keep it from being stolen thank you very much for your help and assistance and I will be reaching out to you again

Date of experience: May 31, 2025
Texas
1 review
0 helpful votes
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Fernandogodinez7972
June 10, 2025

Very good experience and the call was clear and explained the problem I wanted to solve. Since I don't speak English, they assigned me a translator.

Date of experience: May 31, 2025
Pennsylvania
1 review
0 helpful votes
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Ahorra tiempo
June 10, 2025

Fue facil de usar, las intruciones son claras, ahorras tiempo, evitas tener que ir personal a presentar identidad cuando no tengas el tiempo o la disponiblidad de trasporte

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Excellent service
June 10, 2025

You guys are quick, efficient, and trustworthy. Thank you for helping me get this key step done quickly as I navigate such an important decision.

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Lo mejor que asucedio
June 10, 2025

Muy satisfactoria con todo laesperiencia de sus agentes su amabilidad en todo lo recomendarรญa cin dudarlo

Date of experience: May 30, 2025
Rhode Island
1 review
0 helpful votes
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Muy buena atenciรณn
June 10, 2025

Muy buena experiencias porque pude resolver el problema lo recomiendo buena atenciรณn es facil conectarse y buena experiencias

Date of experience: May 30, 2025
Georgia
1 review
0 helpful votes
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Exceptional
June 10, 2025

I was impressed that additional options was available in making changes, the system didn't drop, and I was confident with the process.

Date of experience: May 30, 2025