ID.meReviews 41,258

I wish all of ID.me Member Support Representative (name Cierra) are all like her, then you will not have all this bad reviews. From the first time I received an email from Cierra regarding my verification issue with NV DETR, she figured out the first time what the problem is and find a solution ASAP. Shortly thereafter, I was 100% verified. The other four ID.me Support did not quite know what they're doing and it took four weeks before I was lucky enough to be help by Cierra. She did a hell of a job…. Great job!

This nightmare of a company does not have a phone number to speak to live agent the only thing is voicemail is a joke of a company that Im not sure why TWC decided to use them.

I got a tax return from both state and federal They didn't seem to have a problem with verifying my ID. Massachusetts after 24 weeks of putting my claim on hold because they could not verify my ID told me then to go to ID. Me to verify my ID after going back and forth with customer service for two weeks at id me because no matter what I did their service would not work all I could do was open an account and that was it nothing would process, nothing worked, links did not work, links looped back around, couldn't upload anything, couldn't do anything a total absolute horrible web page was not optimized for phone use on Android in the case of my phones the only answer they could give me was to go to a library and use the public computer which seems kind of strange for a secure place like ID me to tell you to go to a public access computer to enter in all your personal private information and on a system that was failing to work for me as it was not too much confidence that they have anything secure or care about the security of the data or documents they get from people to verify their ID. I messed around for week when I get the message from mass pua that they denied my claim because I could not varify my ID with id.me.
24 weeks of waiting for something anything... Then they pull this with a company THAT SHOULD NOT BE ALLOWED TO BE DOING THIS. THIS ID.ME COMPANY IS CRIMINAL AND SHOULD BE HELD RESPONSIBLE! I AM HOMELESS NOW AND LOST EVERYTHING! THE OWNER OF THIS COMPANY SHOULD BE PUT IN JAIL!

Have tried for days to opt out of the child tax credit. We site is an absolute joke and wont verify my information, every time I get close they redirect you to the beginning to re verify everything you just did. If this site works as a third party with our government then that's scary.

I've tried to submit and verified my information for over 3 weeks. I've send continuously emails for support since they stated its a 24 hours 7 days a week company support. However, there hasn't been anyone contacted me nor has there been any response to any of the emails for over 5 days. Its just awful it has caused much of inconvenience and financial hardship since I can't claim Unemployment since my account now it shows its suspended. I don't understand how my Driver License was rejected and not recognized. Awful... just awful...

This is the worst site I have ever dealt with in my life! I have been submitting my documents since the beginning of May. I have submitted EVERYTHING I have. I have about 15 different phone numbers, they all lead you to the DEO. No answer there or anywhere. They are too busy to answer your phone and they do not have a call back feature! Again, I have been dealing with this for 3 MONTHS and I'm ready to go POSTAL! I wish I could give a rating of 0! 1

I'm in politics instead of Nevada I have been experiencing some bad work ethics why this company I'm going to lobby very hard with the governor and also I'm going to push it with a lot of my colleagues that's with another states to go ahead and get rid of this company and let's get another third company because I have a lot of nevadaans it's very complaining and can't pay their bills or anything because ID me is not doing the job that they claim they was going to do when they got contracted so let's go to IMDb and the CEO it is titled bye-bye ID me cuz I promise and I've been in politics now for 14 years I will get rid of you well when I say get rid of you it doesn't mean deleting your company because that's your company but you will not be working for no state or especially no government facility when I'm finished I wish you have a pleasant day and I hope you feel the same way that you mail those people felt when they couldn't get their employment thank you

ID.me will aggravate you due to the lack of support, no phone to call anyone and inability to connect to the webpages provided in the text message you receive.
After submitting a request for help, I did get a reply stating help was available for an issue of uploading verification documents. After several attempts of taking photos and submitting them, I still was unable to complete the process. Then I received an email with an excuse of bad quality was reason documents were not accepted. Only reason I received the email is due to me sending one asking for update on whether the process worked. No indication or communication on the account page to indicate "in process" or if successful.

Aggravation on top of trying to deal with unemployment office is the end result.

I opted to go with an attempt with a "Trusted referee" on a video call and unable to connect with anyone.

So I tried to do my weekly unemployment verification and idme wouldn't let me in to my account it said duplicate account so I emailed them and after 2 weeks they emailed me stating there was 2 emails associated with my account so they suspend my email and allow the fraudulent email account access so I contact Nevada detr and after 2 weeks finally get ahold of a live agent who tells me someone has filed for unemployment in California now what the hell is up with this bull$#*! my unemployment was on hold for 4 1/2 months because 2 companies lied on me to get out of paying but they did get caught up n my back pay was issued now this bull$#*! wow state of Nevada great job picking these loozers

Disgusting the state thinks it's ok to to use this company and waste hours of our time totally unnecessarily.

I've been trying to reach someone for OVER A MONTH. I've sent emails, and all they say is "an agent will reach out soon" Someone else created an account using an email that DOES NOT belong to me. I don't get any benefits. When I tried to create an account. ID.ME suspended my account. This service sucks. There need to be a better way to reach someone!

This service is a complete piece of junk. The help section is incorrect, signing is awful, and if a site requires it you're screwed.

I have requested three times via their online support system for my email to be changed. No response from any request. Be forewarned.

I now have been 15 months three different unemployment offices grand total of 26 times I've been to unemployment office ID mean now still has not ID me and playing games sad part is when a person loses their job which means they can't support their family or loved ones Idme now it makes it worse this is a sorry low down deal that should not have power over people that need help or that has paid into taxes for 50 years or 40 years it's a shame and sinful anyone would take advantage of someone's loss like the ID me now does

This site is where you need to verify your identity for unemployment... it is a major disaster! You upload everything that is required but the DOL says you are not verified! It has been 2 months... not a penny from unemployment that I paid into for 22 YEARS! The owners of this site made 1 BILLION dollars since launching it! I am computer literate... It simply is flawed... Nothing should be this hard!

This is the most confusing frustrating demeaning website I have ever been on. It took me 26 hours to get this whole thing completely done. Try not to get frustrated roll yourself a big fat joint. Take a Valium have a drink do something to relax yourself and then do it.
Because you will need patience big time. Nevada unemployment should done in the beginning why are they doing this in the end.
All I can say is good luck and I feel so sorry for anyone that it's just starting this websites fiasco...

Had to sign up for an account for Nevada unemployment. Would not verify my mother's identity despite uploading clear photos 6 separate times (including some photo editing to straighten out the picture) and taking video selfies multiple times. Asked for phone number each time, but neither her home number nor her cell number seemed to register. Failed verification each time with only a cryptic error code and no indication of what went wrong. Super frustrating—if other states are considering using id.me, please don't.

NYS Department of labor requested this site yet have no knowledge of this platform. When I ask the specialist if they could provide a phone number they said they don't have a contact number. To me this sounds like a scam by the people the government said I should trust. Let me remind you that trust is a two street and I at my wits end I don't trust this process it looks fraudulent. If no why there's no transparency on ID.ME part lmk