ID.meReviews 39,256

Do not spend one minute on this trash - they call it web site... NO service, no business, no nothing!

They froze my unemployment account because apparently I need to verify my identity. I answered everything correctly but apparently they're telling me that my phone number is not correct which is b*******. I've had this phone number going on two years now the last number I had was from at least 4 to 5 years ago. So I don't know what the f*** their problem is, but there's been people are ready who account has been suspended due to this b******* company. They don't have a number to contact, and their representatives take hours to even respond. They don't help you with s***, all they do is send you bul$#*! links to their website. Useless company, and they're about to make a whole bunch of people either be homeless or struggling really bad because there's a lot of us depending on if it has a lot of us feeding our kids with this while we're trying to look for work. So next time you want to go around suspending people's unemployment you better make sure to stupid $#*! company works. Y'all are so full of s*** this company was started by a scammer and unfortunately got this far. This company is a scam I don't care what nobody says that's why they're trying to delete reviews. They're so f****** stupid they don't even know what the hell they're doing. They have nobody working there that's why the wait times are so damn long. They're just screwing with us typical b******* company

Have already done a verification. Now I'm being asked to upload pics of ID and do a face scan. The site itself gives contradictory instructions. First says to take a landscape picture of ID then portrait on next page. Had to take pics with a different phone and get them texted to me. Finally got to the face scan and it says to be in a well lit room. Then it tells me the ambient light is too bright or my screen is too dark. Closes curtains. Turns up brightness. Same answer. It finally scans and tells me it was successful. But now I have to do a video call? And upload MORE documents? Awesome so literally my ID and social? Really?

EDD hired a company that cannot & will not "verify" you. They use fraud as an excuse to cut everyone off.
ID.me insists on a laundry list of items.
Back and front of your drivers license which should be plenty. But wait! They insist on you enabling your permissions to allow remote access to your camera so they can take selfie's of you.
You cannot expect everyone to have fancy ohones. Many do not. I do not. I have a flip phgone which does not work for this process.
Even IF you got through the selfie portion, you must then wait for a company "referee" to have a video conference with you.
No, no and more of no. If you look online and do your homework, you will see that people will fine a wait time of several hours just sitting there. When/if you have to refresh the page, you booted off and have to start all over again.
I will be suing the EDD and ID/me for granting benefits, then cutting them off do to this insane third party company that manages to verify the rare, occasional person.
I am not joining the CIA.
I am trying to get Covid benefits to pay my GD rent.

Their site makes it impossible to verify that you are you. The site will give you errors and kick you back and forth but wont resolve the problem. Its a 2 hr wait just to get human assistance while on the site. Contact by phone?
Fogetaboutit.
Havent gotten my benefits for over a month now.

Doing a real good job of making sure millions of people do not get paid, while the government pays them to make sure that no one gets assistance from the government again.

My original request was submitted a month ago. I must have submitted 10 total. All I get is the same automated response over and over.

That is until I found the id.me support subreddit. Make a post on there and a day later a real person from support will email you. Avery on Reddit is the only person at that company that appears to be doing their job and also making the other 4 people do something too.

I think there should be a class action lawsuit against this company and the government for contracting them.

People have to wait days to get identified with your service. Cannot believe the government thinks you're worth dealing with. 700 employees and the slowest service on the planet. Blake Hall should be the one who's unemployed.

I am shocked they are in business and have clients. Their web technology isn't tested at all, redirect links don't work correctly. I tried different verification methods and nothing worked. The only option was to talk to the rep through video and show docs. Wait time for that was over 5 hours and never went down (you can't even ask them to just call you later when it's your turn). They don't give you any options to do anything else, you must wait for over 5 hours. They app main function of verification doesn't work. So thanks to their system I can't get my benefits. Sent an email-no response. Tried to get in contact and they don't even have a phone number. How do they get government business?

I'm a healthcare worker signed up, wanted SS#, provided all documents and even extra, they sent an email "we can't verify your information". Contacted them multiple times and every time they say "a ticket is opened for your complaint" nothing ever gets resolved. STAY AWAY WHAT A SCAM! I will be contacting the BBB and the Attorney Generals office!

Been "waiting" for 5hours ( 2nd time today). I finally reached the 2.5 hour wait and it took me right back to 5hours. No customer service number. They are hired by the State? Lol WOW... Nightmare

I am forced to use this third-rate piece of garbage software to verify my identity in order to claim unemployment from the State of California. So far, I have been prompted and repromoted to "verify" my damn identity via a trusted "referee". However, I am to upload multiple documents again and again. The site keeps stating they cannot verify my identity with these photos even though they are quite clear. I am not someone with shaky hands and my camera resolutions are quite nice. But this piece of hot garbage most definitely hired trash software engineers to write piss-poor code. Waste of time, waste of effort. This company should go bankrupt.

Existing UI websites provide enough identity safeguards that don't require the use of an inadequate POS like ID.ME. No staffing to fix their phuck ups and respond to legitimate claims. CLASS ACTION COMING!

I have been dealing with this ID.ME GOING IN TO THREE MONTHS NOW AND NOT ONCE HAVE THEY ATTEMPTED TO CONTACT ME OR OPEN MY ACCOUNT FROM HOLD THEIR WEBSITE SAYS RESPONSE IN 48 hours well it's going on three months and nothing. Makes me feel as if my information was stolen and no one to talk to about this they do not have a contact number to speak with a live person they do not have a chat person and I have submitted several support request and still nothing. I have contacted unemployment several times about this problem and they don't even have a way of contacting ID.ME.

You know its a scam when they dont want the media around to show everyone their problems. Govt just using them so they arent blame and voted out of office

I've had my phone number for 20+ years and they won't allow me to use it for verification. They claim to use a top secret, complex, super special algorithm to score your phone number and decide if it meets their criteria for you to use it. This is complete and utter NONSENSE. Check the internet for yourself. Thousands of people cannot use their phone number to sign up for government services because of this company's terrible technology. More of our tax money bring wasted on charlatans.

This is the worst service that any one could ever use! I am unable to use their service because their program does not work with my phone. I've been waiting 2 months now for them to come up with a solution so I can get my unemployment benefits. Their solution to thus problem buy a newer phone or borrow one from someone to complete the necessary steps. If they are basing your identity off of the phone number associated with you how do you use someone elses phone? Is it just me or does this not open the door for even more fraud to be perpetrated? Sounds kind if shady to me.

I have been trying for8 days to upload original documents. The rejection reasons are not true. I have the originals. The selfie app took an hour an 20 minutes to get one photo. I have 9 Member Support request tickets since Mar 20 through Mar 27 and not one has been answered. I am computer savvy and my scanner is less than 6 months old. There's nothing wrong with my documents and they still get rejected. I have a deadline of 29 March to meet, and it looks like I may lose my UA assistance because ID.me is the only option that TWC is offering to prove my identity. Oh, and did I mention the 5 or more hours wait time per attempt?

Awful awful company that is basically as brainless as a starfish. I don't understand how you can deny me for not remembering an email address. You have all my personal identifications and you're denying me because of email I can't confirm... an old email is not a personal identification guys. I gave you guys the emails it might be. And if it's not that then you guys gotta figure it out instead of hanging up on me and resetting the video chat every time I get to 0 minutes. Like i don't know why you guy's are so heartless and cruel denying people in need. I'm upset and I'm on the verge of a mental breakdown because I don't know how I'm going to afford any of my bills. You are literally mentally screwing with people who are desperate and you guys make me sick.