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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I thought it would take a good amount of time to get verified-Wrong!
It took less than 3 minutes to get verified bi ID.me!
Hello Joseph! We are glad that you were able to successfully verify your identity with ID.me simply and securely! We sincerely appreciate this feedback. -ID.me Social Response Team
Quick and easy right to the point. I think the information was thorough, but I didn't plan on doing and essay. I said how I felt about it and that's all to it.
Hello Johanna! We are happy to hear you were satisfied with the ease of the verification process. We sincerely appreciate you taking the time to leave us a review. If you have any questions or additional feedback, please send us an email at [email protected]. -ID.me Social Response Team
Great site to verify eligibility for discounts offered to military and first responders. Fast and relatively painless.
Hello Whit! We sincerely appreciate this feedback, as well as you taking the time to leave us a review. If you have any further feedback, please send us an email at [email protected]. -ID.me Social Response Team
Hello Gwen! We are glad that you were able to successfully verify your identity with ID.me simply and securely! We sincerely appreciate this feedback. -ID.me Social Response Team
I was able to get done what i set out to accomplish. I did not leave frustrated!
Thank You!
Hello Thomas! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback. -ID.me Social Response Team
Extremely simple to use, plain and clear instructions, quick turnaround and many options to verify. Thanks for making it a breeze!
Hello Maurice! Thank you for the 5-star review. We are glad that you were able to successfully verify your identity with ID.me simply and securely! -ID.me Social Response Team
My wife and I had the hardest time figuring out how to take a clear picture. After the longest time we were able to figure it out. The whole time the support feature kept assuring us we were ok. We're talking late in the evening.
Hello Ronald! We are glad that you were able to successfully complete your verification with the help of our support team. We sincerely appreciate your patience throughout the verification process and your 5-star review of our service. -ID.me Social Response Team
This system are beyond amazing. Instructions was simple, and it wasn't time consuming. Continue to be great+
Hello Demetria! We sincerely appreciate this feedback. We are glad that you were able to successfully verify your identity with ID.me simply and securely! -ID.me Social Response Team
It was very quick and easy to verify ID ME. I have had this for awhile, using the VA etc. It helps across many sites
Was doing what he needed to help and knew what he was doing. He was quick and fast and helped me out with what I needed
Hello Rusty! We are glad that our team member was able to get you verified quickly and efficiently. Thank you for your feedback! -ID.me Social Response Team
Rapidez y excelente servicio iD My que trato tan impresionante y 24/7 apoyando a los suplicantes. La verdad estoy muy complacida.
¡Hola Yeslin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
This was a very efficient and simple form to fill out. Good options to choose from! Would recommend for any other individual!
Hello Sofia! We sincerely appreciate this feedback. Thank you for the 5-star review! -ID.me Social Response Team
Fueron muy amables y rápidas en las preguntas, claras al momento de hablar y explicarte, muy satisfecho.
¡Hola Roberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I really like it she has talk to me was very good and respectful and it was thanks you for showing me some respect
Hello Cortez! We are glad that you had a positive experience with our team and the verification process. We sincerely appreciate this positive review. If you have any further feedback, please send us an email at [email protected]. -ID.me Social Response Team
Verifican toda tu información para estar seguros que eres Tú. Con tu licencia seguro social y la tarjeta del plan médico
¡Hola Edelis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Had some problems getting the site to accept the photos from my drivers license and had to take a lot of photos. Other than that I need to know how to submit it to the IRS next. Overall it was easy to use.
Hello Karen! Thank you for your feedback! We are glad that you had an overall positive experience with ID.me. We are happy to assist you in sharing your verification with the IRS. Please send an email to [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
The application process is straightforward even if you are not too savvy with
Technology. The video conference to confirm verification was very professional.
Final instructions after the video conference was extremely simple and the whole
Application process was very smooth.
Hello David! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team
Once you properly set up on-line to access your IRS information, it's so much more convenient to go to your account at any time, instead of calling and waiting for what seems like hours to speak to a representative.
Hello Ervina! We are glad that your ID.me login has made accessing the IRS easier! We sincerely appreciate this feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Millie! We are glad that our support team was able to assist you in successfully verifying your identity. Do not hesitate to contact our team should you require any assistance with your ID.me account in the future. We sincerely appreciate your patience. -ID.me Social Response Team