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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Overall the site works very well and is easy to comprehend. My only complaint is that if you make a wrong choice, like choosing to use webcam instead of smartphone, or entering a wrong phone number for verification, you will get stuck with no way to go back and correct your choice. You'll have to start over. And know that it seems not able to verify a landline phone number because it only tries to send an SMS message, when it could offer a choice to call a landline and ask you to type a code.
Because it could not verify my phone number ownership, I had to use the live agent. That went well and I was pleasantly surprised there was no wait — I got an agent almost immediately and this was on a Saturday afternoon.
Using this application, it was very easy to complete ID.Me; it did not take anytime at all to finalize
Hello Gladys! We are glad that you were able to navigate the identity verification process with ease. Thank you for your feedback and 4-star review of our service.
-ID.me Social Response Team
It was quick and easy, with just my cell phone I was able to process everything with no wait time.
Hello Rosa! We are glad that you were able to complete this process quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Signing up for ID.me was seamless. If you run into difficulty, ID.me Representatives via telephone and very professional, courteous and extremely patience.
I regret I did not sign up earlier. I love it!
Not all Veterans know of ID.me, as a Disabled Veteran this was easy
Hello Jerry! We appreciate your 5-star review of our service. We are glad that you were able to successfully verify your identity for military discounts with ID.me. Thank you for your service! -ID.me Social Response Team
It was good I have enough time to ask questions and relate properly
Hello Stephen! Thank you for your feedback regarding the identity verification process. If you have any further comments, questions or concerns please send us an email at [email protected]. We look forward to hearing from you. -ID.me Social Response Team
It was pretty easy. I was running from my computer to my phone, which was a little confusing. After reading earlier reviews, I did expect it to be harder, but things went quickly- about 40 minutes, and was successful on the first try. Thanks for the positive outcome!
Hello Dennis! We are glad that you were able to successfully complete the identity verification process. Thank you for your 4-star review of our service. -ID.me Social Response Team
Using this site was not complicated all. If you follow the steps that are clearly given you shouldn't have any problems using this site.
Hello Alex! We are glad that you found the identity verification process to be uncomplicated. Thank you for your 5-star review of our service! -ID.me Social Response Team
I had expected the IdMe process to be painful. The video chat process was easy! My agent was kind and efficient!
Hello Laurie! Thank you for your feedback regarding the identity verification process and our agent. We appreciate your 5-star review of our service! -ID.me Social Response Team
Large number of steps with lots of input required. Time could be saved if all of the items necessary were better listed: ie. Need front and Back of Driver License
Hello Sheldon! We sincerely appreciate this feedback as we are constantly working to improve our member experience. Thank you for your 4-star review of ID.me -ID.me Social Response Team
I was unsure about using ID.me but the process was fast and easy. I have to admit I was surprised and extremely glad I signed up.
Hello Theodora! We are glad that you were able to successfully complete the identity verification process quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Support is non existent. They don't contact you in time they specify. On site registration is hard to navigate and rarely works.
Hello Gary! We sincerely apologize for the difficulty you have experienced with the identity verification process. Our team is happy to help. Please send an email to [email protected] for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
Hello Ron! Thank you for sharing your experience with ID.me and the identity verification process. We sincerely appreciate your feedback and 4-star review of our service. -ID.me Social Response team
My verification went smoothly and was completed pretty rapidly.
Hello Deborah! We are glad that you were able to complete the identity verification process rapidly and with ease! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple steps but only for person being verified. Feels very safe.
Hello Sadiq! Thank you for your feedback regarding the identity verification process and your 5-star review of our service. We are glad that this process feels secure!. -ID.me Social Response Team
The quick video chat was easy, efficient and friendly. Didn't waste time chatting other than the normal how are you today. Got it done within a few minutes.
Doesn't work, was an utter waste of time. Regardless of how clear your images and no matter what information you give it has a 0% chance of success
Hello Chris! We are sorry to hear that you've had a frustrating experience with the identity verification process. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team
Id is required Eide 10 4 affirmative good job keep up the good work thank you thank you thank you id
Hello Darren! Thank you for sharing your experience with ID.me and the identity verification process. We sincerely appreciate your feedback and 5-star review of our service. -ID.me Social Response team
It earlier and faster and I understand the question don't need help it made the qui ker and list time
Hello Camilla! Thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
Super easy and quick. I hate stuff that is hard to do. So when I did this process I was very pleased.
Hello Mattew! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ray! We sincerely appreciate your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your 5-star review of ID.me. -ID.me Social Response Team