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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Am grateful to the agent that made it simple and easy by sending an email telling me what documents i needed to have handy before we stated.
ID.me takes identification verification very serious and has a number of ways to ensure you are who you say you are, and that gives me peace of mind.
Hello Stacy! Thank you for your 5-star rating of our service. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
I had a wonderful experince and the man was very understanding and real helpful he made it easy and simple
Hello Javon! Thank you for your 5-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast & secure service and was an overall for the most part simple and easy process
Hello Domeka! We are glad that you were able to verify your identity quickly and securely with ID.me. Thank you for your 5-star rating of our service. -ID.me Social Response Team
Service easy & navigation simple. Easy steps to follow. Be advised however that this government operated ID system will be able to "ID" your entire past life with their "partners" ( other government sponsors such as credit, score, records/criminal/ driving/scores & personal/private things… who knows? Then they say they keep it for 36 months. I'm sorry, what goes on internet, stays on net.
Hello Casey! Thank you for your 4-star review of our service. We are glad that you were able to verify your identity successfully and with ease. -ID.me Social Response Team
I originally had a problem on the online site as it kept stating something was wrong, but all info was correct. However, I did a video chat with ID.me rep, Keegan, and he was able to confirm all info fast, friendly and I was set up in no time. Great service and would highly recommend it to everyone!
Hello Alice! Thank you for your positive review of our service and our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
They is a very good helper they will answer all your questions and they give you the most respect they is helpful
At first some of my documents weren't accepted due to name differences but everything was explained and they worked fast to verify me and resolve my issue.
Hello Jeanelle! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was lucky enough to get a very knowledgeable and patient agent. She was amazing and talked me through the whole procedure
Hello Christine! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I Needed To Get My Identity Verified & ID.me Helped Me With That In The Most Kindness & Fastest Way Possible!
Hello Jachai! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
Muy amable, cordial excelente disponibilidad, buen trato.
¡Hola Joanne! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Excellent person who did my video interview. She made it very easy
Hello Gopal! Thank you for your 4-star review of our service and our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm new to this too but it wasn't hard and it's going to help in the long run It can't hurt something right recent research some body will make some money
Hello Victor! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
The process was quick and very easy to complete. I felt secure with how my personal information was handled. A good service for verifying your ID
Hello Tina! We are glad that you were able to successfully complete the identity verification process quickly and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Next man she was good it didn't take that long. Everything was pretty much cut and dry right to the point. And I really appreciate the service thank you
Hello Adrian! We are glad that you were able to successfully complete the identity verification process with ease. Thank you for your feedback and your 5-star review of our service. -ID.me Social Response Team
Great experience to use ID thanks for the service I will encourage people to not scare to use this service
Hello Mohamed! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Gracias por su versión párese muy útil y fácil para usar en esta versión es de confianza y aprendemos a utilizar y saber sobre el
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Excelente servicio y dedicación para el usuario muy agradecido con sus colaboradores muchas gracias felicidades
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Seems like every time I turned around I hit a block wall. Id.me people helped in every way and now I can do what needs to and move forward with my progress. Thank you id.me team you were a great help!
Hello! We are glad that we were able to assist you in successfully verifying your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with customer service is very appreciative. They treated me with respect and courtesy. Everything went smoothly and I am very happy with the experience. They were awesome. Five stars.
Hello! Thank you for your 5-star review of our member support team and our service. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbra! We are glad that you were able to verify your identity with ease using ID.me. Thank you for your 5-star review. -ID.me Social Response Team