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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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A problem was found in my tax preparation. In my efforts to correct it, I was given quick responses and options to fix it. I was told when to expect another response from them. And I feel confident in the security of the sight.
ID.Me is the new customer frustration tool from the Government. There are a number of agencies requiring you to get an ID.Me Id but don't understand all the requirements needed to go through this process. Additionally with submitting documents and waiting the 2-3 days to connect ( has never happened). To require a SS Card (physically). Even the social security office will tell you that most agencies don't require it just that you know it and how can you UPLOAD a social security card if its not "scanned" in. Has anyone even gone through this process. I can't believe the ratings listed on this site., unless ID. Me has requested all its employees go on the site and give false rating. Its the WORSE system ever and has not connected with all the agencies to better understand the issues it causes just to get a darn ID, that includes, Passport, SSA information, a selfie ( LOL) what else do you want, a biometic scan? You guys really need to think of the amount of frustration, time it cost to use these systems. Do a better job on the back end with your Cybersecurity strategy and focus and stop making the customer jump through hoops and loops to make up for the lack of technical innovation and use some COMMON SENSE in implementing these systems. Who authorized this system? Which Vendor implemented it? Where did the requirements come from? What customers were involved in developing the requirements? Please THINK THESE SYSTEMS THROUGH WITH BETTER COMMON SENSE and sensitive to the CUSTOMERS.
Hello Char! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Don't wait for pre Apr 15th IRS day! Or for apres the 15th too. I mailed my taxes last year... and they lost them. Took only minutes to do ID.me a couple days ago
Hello James! We are glad that you were able to access the IRS successfully and with ease using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was coo got me in and out and a decent time wasn't bad service at all I just need to find out where to get my IP pin lol
Hello Don! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
The process was super simple and took just a few minutes. Walter, the specialist who guided me through the process, was reassuring, polite, and professional. I really appreciated the fact that the video call was part of their verification and security procedure. Great experience and service!
Hello Valerie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Service is ok not great had issues took 3 months for somebody to respond and fix
Hello Aaron! Thank you for your feedback as we are always trying to improve our member experience. If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Received one notification beginning of July. Didn't get a another notification to tell me what to do
Hello George! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
This website was amazing I was so happy to finally be able to make known who I am and my identity I have struggled since 2012 with my stolen identity and I am finally able to prove who I am thank you so much for making this.
Hello Danelle! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Ā”Hola Manuel! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
I was a bit frustrated that I wasn't able to be verified without an agent. I had an email a day after I uploaded my supporting documents with a link for video verification. When I logged into the que it looked like I would be waiting 6 minutes but I don't think I waited even 1 minute. The agent introduced herself verified some information and documentation and I was done. Less than 5 minutes with the agent.
Very quick, understandable, not difficult, and effective. You are doing great job for expats. I highly appreciate your activity.
Hello Almaz! Thank you for sharing your positive experience with ID.me. We are glad this process was quick and easy! We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Overall, it was easy and quick once you get started. Make sure you have the adequate browser for the process to be smooth.
Hello Jordannys! We are glad this process was quick and easy! We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
I went in and got a lot of help nice people helped me a lot
Hello Jeffrey! Thank you for your feedback regarding the identity our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Using Id. Me was quicker than I thought. Each step lead to the next and I know/knew the info I was giving to them would be safe because of all their steps to make sure that it's me. (Text verification, for sign ons, pics, emails), copy of license and a video pic for upto date pic. I got it done in less than an hr, probably less than that.
Hello Erika! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.ME verified my identity but when I was transferred back to the Unemployment site it didn't work.
Hello Scott! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. -ID.me Social Response Team
It was very friendly and easy to upload document.
Video call was clear and clear instruction.
My mother is very old.
Caller had enough patience.
Hello Massoud! Thank you for your feedback regarding our member support agent! We are glad that your mother was able to complete the identity verification process successfully. We appreciate your 4-star review of our service. -ID.me Social Response Team
The experience was good because they treated me with excellence
Hello Gustavo! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very good learning experience. Very professional
Gentleman whom I spoke with on a video call.
Great service.
Hello Angela! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
With identity theft and fraud in the digital age extremely infuriating and costly ID.ME is good protection. Their confirmation process to prove who you are is thorough and gives confidence that any website you login with ID.me will only be you every subsequent login.
Hello Christopher! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy to use, instructions easy to follow, was successful in verifying
Hello Maribel! We are happy that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patrica! Thank you for sharing your positive experience with ID.me. We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team