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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If you need this, google 'how to get a new SS card' and the answer will take you to a government website of which ID.me is a big part.
I got hung up in the document review process, but once I got past it, everything turned out ok, thanks to the agents at the facility.
Hello! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The whole process was extremely easy and secure. The agent was very helpful and easy to follow
Hello Bruce! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I didn't realize when ordering work attire that I would be able to receive additional discounts for being an hospital employee. Setup and verification was really simple highly recommend.
Hello Helen! We are glad that you were able to successfully receive discounts using ID.me. Thank you for your feedback! -ID.me Social Response Team
Fue un proceso rapido y eficiente! Una herramienta que ayuda a corroborar la identidad en caso de robo de identidad y con documentos oficiales certificar la informacion.
¡Hola Maximino! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was simple easy clear and concise walks you straight through it.
Hello Emmanuel! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It when great, he helped me and was very nice and respectful
Hello Imelda! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Okay had a problem submitting documents and think that part of the process could be simplified.
Hello Patricia! We sincerely apologize for the difficulty you experienced with this process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
I was amazed at how easy and simple the whole process was! Too bad other companies couldn't learn from you! Life would be so much simplier!
Hello Bonnie! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
It was a very fast and helpful service. The process took no longer than a few minutes.
Hello Tammy! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Fantástico muy profesional y rápido servicio. Graciass
¡Hola Amparo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Make sure you have a good Camera on your phone if you have to upload photos or do a video chat. It does take about an hour wait for the whole process if you have a phone number that has changed so just be aware. However the video chat was fine just make sure your camera and microphone is working prior or they will hang up. They will give you the option to do another one very quickly. I really loved the rep that I spoke with, he made me enjoy all the trouble I did have to go through prior. Great customer experience on that end of things.
Hello Kirsten! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was new to me doing this video call I'm learning it ok thank u
Hello Maria! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback and 5-star rating of ID.me. -ID.me Social Response Team
After several attempts to set up an account online with ID.ME and having issues with uploading documents from my iPhone I requested a video call today. It took all of 10 minutes at the most to set up my account, and the customer service was very friendly and helpful.
Hello Cindi! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very easy and comfortable, Dorren that I spoke with made me feel better after talking with her.
Hello Brandy! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very satisfied during my experience Turn the dilemma I am in due to non working
Hello Chett! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome customer service, very professional and it was quick!
Hello Ingrid! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy service, I expect that continue for secure our information
Hello Steven! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful an respectful an was so thankful to help me
Hello TyQuan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very good and easy. On time clear picture and communication was great
Hello Michael! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phil! Thank you for your 5-star rating of ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team