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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Identity theft is a serious problem in America. Companies and government entities that use ID.me actually care about confirming the identity of the person that is using their services.
Quick and easy to use. Software helps guide you all the way through.
Hello Kenneth! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I have to say that the live chat was the best part of the experience for me. I was confused both before and after the call but my agent was professional yet personable and also very business minded without being stuffy. I am not so sure about the website as I was confused with much of it but the personal touch helped me better understand the process.
Hello Kimberly! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
In this day and age we need programs like ID me with everything!
When I initially tried ID.Me, it was confusing with the user name and password and if it was same password as other government acess areas.
I liked that during the process on my phone it let me take pics of my documents and send it right away, no uploads or other things to figure out.
When waiting for video chat, they would keep you informed of what was happening and timeline.
Quick very nice & most important professional taking time out to explain all the documents that I needed
24/7 availability for video calls makes this process so much easier. Friendly and excellent customer service.
The sales rep. Was very courteous. She was quick and handle her job well. On and out in less than two minutes great job.
I had a lot of technical issues trying to sign up on my own, and would absolutely go straight to a chat agent, if I were to run into problems again. Very helpful!
I had to do this for a government thing. Pretty easy but sign up took about 10 minutes. After that it is super easy and fast.
Very easy to follow instructions allowed me to upload documents very easily also the agent was very very nice and overall had an excellent experience thank you
I normally hate doing things like this bc I always find a way to mess up. But this is pretty much straight forward.
Easy to use app and the best customer service in the world!
This is the second time I have used ID.Me while purchasing items. Both times it was a fast an easy process. The first time I bought a Computer system thru Apple, my discount was over $600 and this second time was with Lowes which I puchased an appliance for my boat. In the future I will be purchasing larger items for our Condominium, the savings - 10% will add up.
Thanks again for ID.ME linking up with these Companies and making it easy to be ID'd.
My experience with Id me was perfect because I made an appointment with them at 8: pm. I can't believe that they received me on time. I would like to ask something please can I speak to an agent. Or can I have an appointment to see an agent in person. Please
Hello Ciliana! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Verifying my information was an easy process, and the process was quick as well
Hello Laurie! We are glad that you were able to complete the identity verification process quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My time on the virtual call was fast and efficient, nice service and friendly face from the agent.
Hello Betty! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
As long as you provide the correct Information to their questions it is simple fast and easy.
Hello Pamela! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LaVette! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team