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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was pleasant and handled very professionally. My verification was performed by Ashlei who did a great job.
Hello Harold! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience with ID.Me went well. The meeting was brief and easy. The associate was patient and helpful.
Hello Mark! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was good, and it was handled in a timely manner. Thanks once again to the ID.me team for resolving my issue in a timely manner.
Hello Samuel! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I started off about 9 pm trying to access MyHealthyVet and was sent out for a new sign in system. I chose ID.me as looking to be the best of the 3 options listed, then started the process of getting my actual identity established. After about an hour and a half of aggravation, I quit and restarted the next morning. An hour plus later, I finally got to speak with a "Trusted Referee" and within a few minutes, had my identity established so I can get back into the VA system.
Hello Chester! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello. It took an agent and then a tech agent. The delay in connecting from one area to the other was not long but resolving the issue could have been further delay without Tech and Zoom
Hello Inez! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I waited over an hour for my documents to be reviewed and then almost a half hour before the video agent could start the call. The call itself was great. Still, beats having to go into an office to get processed.
Hello Richard! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had no idea that I could receive a discount as a Healthcare worker! Love that this was simple and easy!
Hello LaTarsher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Todo ok con el servicio
Prestado muy satisfecho okokokokokok
¡Hello Yuleisy! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
My Experience Was Good, Easy, Quick & Agent Was Súper Nice And Spoken Very Clear & Made Everything Easy To Understand And Smooth Verification Process.
Hello Nathalie! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great no problems at all was a good and easy time with the lady
Hello Darren! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My experience was great to a certain extent but there was a lot of information that need to be gathered and it took a while to gather it but now I'm satisfied
Hello Billy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent they answered all my questions I was very satisfied
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My interlocutor asked questions calmly and patiently so that I could understand and answer correctly. This professional behavior is commendable.
Hello Mohammadrahim! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very fast and helpful greeted very polite and was very patient in my positioning my I'd correct
Hello Priscilla! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very Satisfying the person helped me step by step with the process.
Hello Patrick! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was a quick little video call and easy and I a. Please with the lady that interview me lovely lady
Hello Gwendolyn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Extremely helpful with everything I needed to do, also your customer service is truly amazing
Hello Jose! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello David! We are glad that you were able to complete the identity verification process successfully and with haste. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was great. It seems efficient but only time will tell with that. I'm not crazy about third parties have my information.
Hello Eddie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marvin! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team