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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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During the process, getting my documents prepared and loaded was simple. The wait to get my documents verified took about 45 minutes but keep in mind you're not the only one doing this. After going into the video chat it takes about 10 minutes and you done have to leave home. You'll be met with professional representatives to walk you through everything and then you're done. Really nice and thank you.
My agent ola was wonder. Not only was he quick but he was very patient, knowledgeable, easy to talk to and made the experience smoother than I thought it would be.
Hello Natalye! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
If it wasn't for the agent I'd give this less than one star.
The agent, She gets 5 stars, professional, and courteous. Everything else is less than 1 star if it could be given.
Hello Marvin! We sincerely apologize for any difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
Easy to work with, didn't take all night. Did it over the phone.
Hello Marvin! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I couldn't get in my id.me account and they help me out. And it was fast..
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I like it because it was simple and easy to do and understanding
Hello Esther! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I schedule an appointment, got a video call at the exact time.
It was straightforward and very quick.
Hello Cynthia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I'VE BEEN TRYING TO FINISH VERIFYING MY IDENTITY AND SOMEONE FINALLY HELPED ME BUT I WAS DONE BEING VERIFIED SINCE MAY AND DUE TO MY SPONSOR TELLING ME I WASNT I'VE BEEN STRESSED OUT ABOUT IT CAUSE IM WAITING ON FUNDS AND THIS INFORMATION THAT WAS GIVING TO ME BY THE ID REP WAS A WEIGHT LIFTED OFF MY SHOULDERS AND THEY RESPONDED IN TIMELY FASHION AND WERE VERY HELPFUL AND EVEN WENT ABOVE AND BEYOND TO MAKE MY EXPERIENCE NOT SO STRESSFUL!
Hello Melanie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very fun thankful it was here a way to find some outlets to keep things going and moving in a forward manner with this program so for that I'm grateful by ASA
Hello Shirley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very happy with their technology, quick verification, professional service
Hello Pratik! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfying,
It gives me a lot of confidence, especially since it is about my personal information
Hello MarĂa! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Proving my identity is a credit to
My career and usage of Internet and beyond
Sincerely,. Patricia Owens
Hello Patricia! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Authentic id when I answer a few quizzes questions that are personally easy to me to answer... then scan my face, live i.d. is genius... thank you... can't fake that test... hooray! Proof it's the real me
Hello Crystal! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
You guys helped me so much with all my questions all the questions I have have been answered you guys did an amazing job helping me trying to figure out what was going on
Hello Cindy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The agent who helped me was very helpful, helped me clear up an issue i've been having for some time with little to no time! Definitely good and professional.
Hello Arturo! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Was a long wait to get online with an agent, but he was very helpful and professional
Hello Teres! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very well mannered customer service. Easy to talk to. Very simple
Hello Curtis! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
International travel has become more difficult due to the pandemic. Having a digital record of certain documents makes things easier & hopefully faster.
Glad I got Dmitri - what a pleasant experience.
Hello Rebecca! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
My experience was very quick and easy. Everything went very well, from providing information to the video conference. There were no issues and will recommend this to all who seek assistance.
Hello Daniel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
As long as you have a DL &/or passport the signing up part is very easy & user friendly.
Takes maybe 10-minutes to sign up & verify yourself!
Hello Steven! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marc! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team