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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I got a letter in the mail that said someone had filed a 1040 in my name (someone NOT being me,), so I went to ID.me and made an account, which was super easy. The hard part came when I tried to verify my identity. Three times I tried, but I just couldn't get it. So the next morning I did a video call with Lamika, and she helped me get things straightened out!
My experience was frustrating. Approved documents should be listed from onset.
Hello Linda! We sincerely apologize for the difficulty you experienced with this the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
I really like ID me. Very helpful to open many applications
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am tired of managing a bunch of passwords and this appears to be an easy, quick way to get into sensitive personal accounts.
Hello Melaney! Thank you for your feedback regarding ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Curtis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very quick and well worth it. The service agent was professional and friendly.
Hello Chandra! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Loved it it was easy fast and a very pleasant experience
Hello Terance! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The lady was very professional very clear and understanding on how she explained things
Hello Brian! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
They lady and everybody helped me the best way and walked me threw the process wonderful experience
Hello William! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Their patients and understanding helped me through my call. It was an challenge but we did it! Well job done.
Hello Nadine! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Amy! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
With today's cyber criminals stealing internet users identities, it's comforting to know that the VA has taken a large leap to secure our PII with ID.me
Hello John! Thank you for sharing your feedback regarding ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Hello Terri! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Honestly, at first I had some difficulty because I didn't put my documents in correctly. Once I realized what I was doing wrong it took about 5 minutes to complete and the clock started to wait for a agent to assist. She was great, had a wonderful personality, was patient and very professional. I'm glad there is a way to protect me from fraud.
Hello Tammy! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Te
Had a very pleasant experience with their help agent Lapre on a Zoom meeting to recover my account.
Instructions were clear and precise.
Took only 5 minutes.
Hello Jeffrey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The hold was a few minutes, but once my representative got on the line it was smooth sailing after that! She was very polite and well
Spoken.
Hello Bridgett! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It's was good, rather long wait time for the Video Visit
Hello Jonathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
¡Hola Rayza! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The interface itself is a little clunky -- passports don't work well as identification (kept failing). Then have to wait for an actual representative to see you. And the wait is horrible because of every time a piece of identification fails you keep going back in queue. BUT, the person I dealt with was excellent. Very pleasant (even after a really long day herself) and professional (kept things moving along and was very precise with her directions) and made me feel good.
Hello Margaret! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent Experience. Actually, I am not good in English language but your team tried to help and explain to me the question.
Hello Poonpat! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Landis! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team