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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Worked great, was quick and instructions were clear, no issues in process.
Experience was fast and easy. The video attendant was very helpful and made it very simple.
Hello GVaul! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me takes a good chunk of work to get stood up but once it's done it securely protects your logins to the IRS, VA etc
Hello John! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Took literally just seconds to complete. Leads you through the process of filling out each field n has a very quick response time. Very pleased with the process.
Hello Kathy! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was extremely easy and walked me through each step
Hello Patricia! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Fast, professional, secure, and polite staff. And recommended. Thank You.
Hello Mark! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great experience and the video chat hostess was awesome and professional
Hello Isabel! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Long and exhausting. I had to retry over 30 times to finally get it done. Customer service hung up on me while I was trying to get assistance with an agent.
Hello Levar! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance with your account or verification, please send us an email at [email protected]. -ID.me Social Response Team
This was a painless simple process to follow. Instructions are clear. It took about 15 minutes to complete and there were no issues along the way
Hello Gregory! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My review was a great experience, I'm pleased with ID.me service, and customer service. I would recommend the service to anyone.
Hello Larry! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review and recommendation of ID.me. -ID.me Social Response Team
Great experience and easy going didn't hassle me and got straight to the point
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience is still too early, and I need to clarify somethings. So far, ok.
Hello Randall! Thank you for sharing your experience with ID.me. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
Estoy muy satisfecho con el profesionalismo de la seƱorita Karla, y fue muy breve la entrevista, estoy muy agradecido,
Ā”Hola Arturo! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
It was a little difficult setting up with all the photo requests, but in the end, it was worth it to have a verified safe sign-on for critical accounts.
Hello Richard! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Nice and easy for an old man unfamiliar with the internet
Hello Douglas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Somewhat satisfied not sure if it worked. I showed my id not sure whats next but I need my taxes
Hello Leslie! If you require any further assistance with your ID.me account or verification, or if you have any questions, please send us an email at [email protected]. -ID.me Social Response Team
People were patient and caring., understanding, took time to help really, down to Earth People
Hello Rogelio! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I experienced for the first time and it was very helpful fast and easy
Hello Joshua! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I liked that it was fast, convenient and even interesting with a real person as part of the process by video was pleasant.
Hello Jeremy! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
This maybe a few more steps than usual, but it is very secured that it shocks me. This maybe the waive of the future in all things.
Hello Edwin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sav! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team