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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The system was easy and straight forward to use. The agent on the video verification was very professional and pleasant
I needed info on my last year's taxes and the website was easy to navigate through to find what I needed.
Hello Carol! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After getting used to using the site, we did fine.
Hello Robert! Thank you for your feedback. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The process went very well as long as you have hi speed internet. The representative was knowledgeable and friendly.
Hello Vicki! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Bien Gracias a ustedes que pude completar todo y entender perfectamente bien
¡Hola Anicete! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
With in a short time she verified me
Thank you again
Hello Desalegne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Don't let the selfie scare you off. It took about the same time as depositing a check on your mobile app.
Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was way easier than I thought and the directions were very precise. Even I figured it out
Hello Sheryl! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
It was simple easy instructions. A ID is all you need
Hello Patrick! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The lady was very professional and she helped me. It was so simple.
Hello Cynthia! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Agree to all in regards to the video and the way things where Explained. I understood everything 100%.
Hello Rosalinda! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I needed to get my tax documents in order to fill out the expat statement form 8854 and to access the irs site was impossible for me from the united kingdom until my kid in the States hooked me up with id.me you are gonna need actual paper copies of one utility bill that is within the last 90 days... also an up to date passport and your social security card. If you have those 3 your good to go.
Hello Linda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was overall a great one, and everything was simple.
Hello Kenneth! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed to log on to my IRS account and found I had to use the ID.me product to gain access to my account. Typical information was required, but the driver's license # and pictures of both the front & back of the driver's license, then my own selfie shot were required. The program asked for access through a URL for all pictures. Very different security feature. Felt a bit invasive having to allow the ID.me program access to my phone camera to comply with the program requirements.
Hello Cynthia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fast and easy doings. No problem with Verifying your identity good job with the agents.
Hello Charline! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Lady on the ID chat was very very nice very helpful and very understanding she was human
Hello Michael! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Verifying with id.me was very easy to do. I was able to reverify my veteran status & verify my student status in just a few minutes. Very easy process even on a mobile device.
Hello Joshua! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was a great way to register I would recommend this to anyone who would like to go and file a claim for UI it is secure and they make it safe and simple to register online when you don't have time to go to the UI Office or if the UI office is kinda far away from where you live I would recommend it for you
Hello Ben! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good communication on how to set up my account and change details in my account
Hello Barbara! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Just about the best interaction I've had... smoothe, fast, accurate and made me feel That my was info was safe and secure
Hello Frank! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colin! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team