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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast and easy straight to the point. She was friendly and had patience.
Thank you, was a very satisfied experience. The person was polite and professional.
Hello Carmen! Thank you for your feedback regarding the identity verification process and our member support team member. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This is a great system—and bodes well for the future of the IRS and how it functions in modern society. Fast, easy and makes so much sense. I needed previous W2s for a pre approval—they are all archived and easily accessible. It is so much easier to do from a computer than a mobile device, however. Excellent!
Hello Ashely! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
It was amazing. ID.me 10/10 for sure! Couldnt be more satisfied. Customer service was excellent!
Hello Brier! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Extremely helpful and useful. Great user experience.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The agents are fast, professional, and very helpful. Great service with a smile
Hello Alison! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Do not use. All my private personal information was breached and found exposed via Experian through ID.me.
Hello Donna! We would like to learn more about this experience. Please send us an email at sj. Support@id. E to speak with our team. We look forward to hearing from you! -ID.me Social Response Team
They provided great empathy and passion! They have provided amazing and great service! Thank you guys!
Hello Darion! Thank you for your feedback regarding the identity verification process and our member support team! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Step by step was easier and secure, pictures need to improve cause have to do few times!
Hello Carmen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Pleasant, professional, courteous, and easy. No problems with the technological side. Outstanding!
Hello Edward! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
It was very simple to verify myself. The agent was very thorough in collecting basic information needed to allow me to access my needed account.
Hello Tee! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Uploading the needed documents was painfully slow. They stated it would take 5-10 minutes but it took at least 20. The phone rep was great and efficient. Five stars for her.
Hello Nikos! We sincerely apologize for this frustrating experience. Please send us an email at [email protected] if you require any further assistance. -ID.me Social Response Team
It was harder navigating VERIZON pages to get a veterans discount than going thru the ID, me; Identity protocol,
Hello Steven! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very professional and friendly was a great experience
Hello Dennis! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The call took about 5 minutes. The lady whom I video chatted with was really helpful, patient, and made it super quick n easy.
Hello Brandy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
They had everything I needed and they were very helpful
Hello Jeannine! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I'm satisfied so far the way it responds to me
It's my first time the only thing I say is why I filed my income tax already and I have been waiting for my refund still it's not coming!
But I use this and assured that it's me and I'm happy because they talk to me on video for confirmation of everything that you dont need to go outside Now I'm waiting after I pass my ids verification with my video
I appreciate it thank you!
I just hope to get my refund soon mostly in time I need it the most.
Hello Judith! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When I finally got through the process, which being older and not tech savvy and a lot of help from my wife, it worked out
Hello Gregory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mercedes! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team