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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Smooth seamless accurate trusted this was exactly the way I felt when the process started and finished
Very informative and easy and full of information on various areas dealing with taxes and identity theft, pretty much everything is covered and explained in detail.
The verification process seemed unnecessarily complicated, making it difficult to understand and follow.
Fue rapifa i maravillosa me parecio genial y von mucja confianza totalmente eficaz lo recomiendo sin dudarlo
Initially, when I signed in, my password (that I've used many times before) did not work. After being locked out, I ended up having to change that password. That was probably a good thing, but it was an inconvenience at the time.
I enjoyed how easy it was to get verified i will tell All my friends about how Easy it is to get a passwords
I was shocked that the identification process actually worked. All other methods have failed. Shame that the credit sites do not use this.
Very frustrating would have thought it would be easier for a 82 year old to old to verify he was a Veteran
I've been locked out my account but I used my business email and it allowed me to verify my military affiliation but I will be calling support to regain access to my original account
After you initially get everything set up which only takes a few mins your good to go and after that it's fairly simple to get verified. I feel safer knowing all of my info is thoroughly protected.
Once I connected to an agent the process was very fast but waiting to get through to the agent took over a half an hour and the wait time timer was a little off. I know at one point it said 3 minutes for 7 minutes. But great experience all in all.
Simple no hassle's! And offers great possibilities with their services I recommend them for simplicity!
This is a trustworthy and reliable experience though it could also be better such as wait times (in video conferencing) or required documentation for verification for those that may not have access to many documents.
It was an easy process each step was explained. It didn't take long to go through the paperwork Simple process. I trust them with my personal information.
Very easy and updated with my information, all doubt I had and questions showed up and help me guide my self towards my goal. Past jobs and tax refunds i realized how much I needed this website.
Took me about 4 hours to complete. Kept rejecting the information I supplied. I had to talk eventually with a live agent. Although I still needed to spend more time to complete my verification, I think speaking with an agent expedited it. I only got to connect with an agent this morning after the AI couldn't help me last night. The AI made a ticket for me to get help from a person. Too much is automated. Automation is fine if it works, but live help
Should have been made available at an earlier stage in my quest to set up
This account.
Chrome browser with its native ad blocker activated. It was impossible to log in until I turned it off.
All in all I notice the site is improving.Get into the online site, ( I had to have a verified identification online to get help government agency). I used the online site for consecutive process to get the IDMe completed. It took a few days. I had to get into the site with email and password for doing the process. Video call was made for final verification. The site asked for feedback besides this feedback site.
This company is effectively a rent-seeking scam. They contract with government agencies and private business to provide identity verification, meaning that often people have to use their service for things like health insurance and even unemployment benefits. And yet, their website is constantly malfunctioning, giving errors during all points in a process. They have basically nonexistent customer support; I had to scrounge around the internet to find any contact info (email or phone). If you don't have a smartphone, you can expect to spend weeks or even months, as I did, simply trying to set up an account on their website -- which, if you're required to use that website for something essential, could have serious financial or other consequences. I have asked my state senator to investigate the state's contract with ID.me to see if it actually provides value to, and doesn't create undue burdens for, its residents.
It was good, I could get into my Social Security account, it was very easy, but I'm tired of giving surveys. If I had a problem, it would be nice to have a number where I could actually talk to a person, in the usa, not out of the country. Thank you
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