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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My verification was quick and easy. The agent was polite and concise at her job.
I'm not very good with computers so it took me a minute to fill out all the information and do the uploads but once that was done quick and easy it was great
Hello Clifford! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Well organized, clear in concept and implementation, no glitches whatsoever. Thank you so much
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Kevin! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
So the people were very helpful and patience with me. They were very professional and polite.they walked me through step by step to make sure i had all the information Right. They spoke in a nice tone and was very comfortable to speak with.
Hello Leanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good vibes with video agent, cool people... everything was fine
Hello Mark! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
We were able to save a few hundred dollars on our new truck we have been waiting for for nine months.
Hello Elton! We are glad that you were able to obtain a discount using ID.me. Thank you for your feedback. -ID.me Social Response Team
Trouble free experience. Easy to follow instructions and the system reacts very quickly.
Hello Joseph! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I was able to verify my veteran status quickly and receive my discount instantly
Hello Shanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process is a bit long, but I understand that it is to verify our identity. I like that there is a lot of security and it should be like that all the time. I congratulate you.
Hello Illeannexis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and straightforward the referee was able to identify and confirm it's me without issue and felt very secured giving information as she was in an office setting and professional
Hello Anthony! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Easy to use and they are friendly. I would recommend using this service. It was quick and simple.
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great service very easy to use and is very fast and effective. I think many people could benefit from this website
Hello Carmen! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Very helpful very pleasant gave helpful information
Hello Holbrook! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was really simple and easy to use. Also enjoyed how quick it was, it only took me a few minutes
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great experience and I love the service I was given. However still having difficulties with the next step of my verification.
Hello Mcglaven! If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
The agent during the video call was very patient and understanding. The entire process of submitting documents and getting verified through video call took less time than expected and was easier than expected.
Hello Osbourne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was very good I was very I'n press with the whole conversation I had with the lady who call me for my video
Hello Christain! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Went very quick, less than 10 minutes wait time for video call, referee was knowledgeable professional and courteous
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy to us and can find all your tax files in one place and if you need help they are there to chat with you.
Hello Lisa! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Guinevere! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team