On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dealing on the internet can be tricky but ID.me makes it secure and easy.
The verification process was very simple, quick and to the point.
Hello Keisha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I.D ME took all action and steps to verify who I am they went as for as a video call to make sure I was the right person trying to verify the identity information of the person requesting it for it I give them a 5 star rating 5 being the highest
Hello Sanda! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was wonderful, everything was quick and professional!
Hello Leanne! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Tea
The video was inconvenient but the reps were very friendly.
Hello Kristie! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Quick, easy, and definitely not as bad as I expected.
Hello Rakeya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service and great customer service. It will go a long way in enhancing security on the IRS website. I loved it. Will definitely recommend.
Hello Christian! Thank you for your feedback regarding our member support agent and the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Ok I was a little annoyed by the whole process but it's reassuring that the protocol is so much and for what it was
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took a while to finish my identification process but it was very much worth.
Hello Yong! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I showed things she asked me to identify myself, and that was it. She gave all good news. And had the kind of attitude you don't mind dealing with
Hello Debra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I.d. Me was extremely fast and easy. It goes along with very quick and easy steps
Hello Frederick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy...and if I had to do it again I would repeat my business with this place.
Hello Daniel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excelente herramienta.facilita los trámites logré el propósito...
¡Hola Steven! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
At the beginning I had doubts in the end I was totally satisfied with the easy and safe process. Thank you
Hello Franklin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I tried to get a copy of my IRS transcripts via ID.me it was secure with good background checks and it was fast so I got to access and print my transcripts in minutes.
Hello Jobelle! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Representative that helped me was knowledgeable and thorough easy to understand and friendly
Hello Alexis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was so simple to follow the instructions. I thought for sure when putting in a picture it would have some kind of problem but it didn't. I added the information it asked of and at the end it tells you that when it's verified you will receive an confirmation email, so, I closed out of web site and to my disbelief it was in my email just like it said.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was pretty frustrating and confusing at first but after some research on the faqs once you learn that if u have access to your original device when you created your previous account also upgrading service can cause some issues but like I said patience.
Hello Savannah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team