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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Id.me was fast and through! Love it! I thought the extra security was fantastic since I've been hacked before. Keep it up!
Super easy, fast, secure
Really well done user app experience
Hello Stephen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Setting up and logging on has to be done meticulously. The super geek has to work it and dummy has to take his/her time. The verification process is adequate considering the nature of the website and the content with which one is dealing. The level of challenge is just right.
Hello Grafton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thank you for the knowledgeable staff, and making the entire process of setting up my account very easy
Hello Stephen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The ID.me system, Resolved my issue almost instantly.
Hello Edgardo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professional experience and informative great team
Hello Daniel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm very happy with the process accessing my information. The technology is amazing. 100% Secured.
Thank you.
Hello Cesar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to get back into my account and make the necessary changes I needed to make
Hello Dewey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was painless. Going through the steps of security made me feel safe.
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was great and I like the way y'all customer service sales
Hello Chantel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick secure way to verify ID. Did not experience any problems. All data was readily entered easily. Can use this for many sites.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I wish every platform for verifying identification or data was as easily set up and executed as ID.me. Set up process was very intuitive and easy to understand with clear, detailed, and uncomplicated instructions. Well done!
Hello Mitch! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was amazing and helpful.
I was never told about this app. Till I talked to a representative. She was very helpful and patient and so eager to help me resolve my problems. I feel fortunate to have Nia help me. She makes Verizon a better provider. I give her A+++++++.
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena y rápida,la traducción de inglés a español se entendía
¡Hola Valerie! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Satisfied with response I wasn't satisfied with the solution because it didn't actually sell my problem but it did let me know what my login would be so I'd be able to at least try to figure out password
Hello Jason! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Very easy to verify my identity! Quick and simple to verify!
Hello Christine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My interaction with the ID.me Agent was pleasant and straight forward. The requirement of the relevant ID documents was straight forward, and the verification process was done promptly and quickly. I am satisfied with the ID verification process.
Hello Kanchi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast. Super helpful. Want well. Happy it want good.
Hello Rashan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The ID.me agent was extremely knowledgeable, helpful, patient, and kind. He seemed to really care about helping the ID.me clients.
Hello Kathleen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
¡Hola Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffrey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team