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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Uploading photos was easy for me as I had photos of front and rear of driver's license previously downloaded. I also have a new computer with a great camera for the video portion.
Recibí una llamada telefónica en la cual se me verifico mi identidad
Presentando certificado de nacimiento, seguro social e identificación de el estado de Puerto Rico
¡Hola Jenit! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Was very surprised of the unexpected gift that was presented to my family when making a purchase. No matter how large or small it brought a smile and a little of "Oh Boy!" to my life.
Thank You...
Hello Betty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was quick and efficient what I needed done was completed sooner than I expected. The website was simple to operate and very smooth.
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and safe and secure, i can check my irs web site. Thankyou
Hello Tami! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
She was polite and she has great customer service kind, friendly,
Hello Jean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Amazingly swift process and the discounts that come with it are worth the two minutes to complete the process and get acceptance.
Hello Timothy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Muy rápido, fácil y muy buen servicio antension al cliente
¡Hola Miguel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
ID Me and its team were very professional and quick in verifying the identity for top government entities.
Hello Ibrahim! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
It guide me to the whole process. Easy and more details.
Hello Peter John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
The process was very easy to follow and did not take long to complete. Instructions are very clear about what is needed to complete the process. The ID.me video chat agent was very pleasant and professional.
Hello Richard! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Relatively painful process, the agent was personable and knowledgeable. Got the certification done in about 3 minutes.
Hello K. Doug! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I loved how simple this was and so fast and the accuracy of the page was brilliant.
Hello Debra! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The first time ever and I love the lady I spoke with was very understanding and very helpful and very professional five stars and more
Hello Christine! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I'm glad it's done.im trying to file child tax credit and it's been took 2 weeks and still don't know if it's done righy
Hello Shelley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
At first I was a little skeptical about it but once I set it up I was very happy with it and realized that it was not as bad as I thought it would be.
Hello Doug! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Long,hard take me all day to do this ting nobody in the workforce ofice has a clue how this id me works
Hello Jose! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very good communication.very well understanding.support very nice and kind.
Hello Magdaleno! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I am 68 and worked since I was 15. I never had to file for unemployment. You all were so helpful and caring to help me. I am not the best on the computer! Absolutely, you went way and above to guide me in what to do.
Hello Cindi! We sincerely appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very pleased with the representative Remi, I think that was her name she was helpful pleasant.
Hello Leland! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team