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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Simple website to navigate. Video chat representative was professionally kind.
The whole process was quick and easy to complete. So many things take too much time to complete. I was pleased!
Hello Viola! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very consistent and thorough all with one common goal. To protect my identity.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I can't believe this site worked great! It was quick and easy...I got all the documents I needed.
Hello Katie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and simple and easy and don't have too worry about too many people around.
Hello Cornelio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy,good job, helpful, friendly, usefully, understandable meaningful,
Hello Maricor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The IRS wants all kinds of additional information on you, including biometric information that it claims can be deleted after signing up but then gives you no way to do so.
Hello! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Easy to use. Didn't take up too much time. User friendly. No problems or issues with entering your information. Was able to pay my remaining balance quickly.
Hello Jan! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Janet! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Fast, Easy and Secure. I had a positive experience. I would recommend to everyone.
Hello Tisa! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I like it. Very easy I'm satisfied. Your opinion is good for me.
Hello Shabana! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
This ID.me is an excellent mechanism to verify military service universally throughout the various.gov websites. It definitely makes a veteran and active servicemember access to their records and requests for documents efficient and simple.
Hello Kevin! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It was good and understanding and you guys are a very good team and i would recommend you guys to everyone who would need help
Hello Andrew! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I'm not tech savvy, but this was extremely fast and easy for me, made making my IRS payment less painful
Hello Dennis! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I have nothing additional to say. I have nothing to say. I have nothing to say
Hello Al! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The verification was simple and quick. I appreciate the effort to make sure that I was Me! So many hackers out there. Keep it up.
Hello William! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Kip! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Excellent service and extremely easy to use. No guess work
Hello Donnie! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dianne! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team