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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very easy Fast and helpful and when you need help y'all make it very easy and understanding
Good and fast i feel very good thanks for everything
Hello Ezequiel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and not to much of a hassle. I was able to log into accounts with no further delay.
Hello Kia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used ID.me to prove I was a veteran. In return, I earned an instant, and substantial discount at the Bose store. Fast, secure and easy.
Hello Fred! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Es muy bueno su trabajo estoy muy agradecido,gracias
Hello Filiberto! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome everything is else for my and is clear what I need to do
Hello Laura! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfied with service, was completely professional
Hello Jairo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Painless, can tell the military doesn't run it! I'm glad there is a service for verification- they should do ID cards too.
Hello Glen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was expecting difficulty, but it was surprisingly easy.
Hello Tim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Daisy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I loved it i would refer this to everyone they need to get paid way more
Hello Crystal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to follow instruction that were not very confusing
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was Quick and easy also the representative was very nice and respectful about everything he did. He was a good help to me and and my I'd me video call.also this is way easier then going through another route. Thank you guys for all the help and I highly commend yall.
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Tried for 3 days to log into MY SOCIAL SECURITY account. Husband was a computer analyst; I'm pretty proficient with computers as well but trying to get into Social Security was an absolute nightmare. There's no way the average elderly person could get into that site. Deeply appreciate ID.me or we would STILL be trying to log in to Social Security.
Hello Carole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Received my notice today.I got online and followed instructions. Prepare yourself with all documentation that is needed before starting the process. Ive done this before so i knew what to do.
Hello Hermina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was very satisfied with everything & how easy it was to connect & talk to the customer service team
Hello Jessia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not used to this type of technology, it's kind of scary, but I don't care because I'm a red blooded American and will pull out deciet from anybody. But take your time and be patient.
Hello Nathan! Thank you for your review of our service! If you have any questions or require assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very understanding customer service and easy instructions of how to things on the site
Hello Phillip! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very easy process and secure. Took less than 3 minutes to verify!
Hello Deanna! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team