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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The lady that helped was very helpful and nice and professional
Enjoy the idea that I was identified completely and then I can use social security websites government websites and feel secure.
Hello Todd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Never imagined IRS would offer such a wonderful access to obtain documents I need with out going and paying accountants.
Hello Dhia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Una experiencia excelente me atendieron con mucha amabilidad
¡Hola Elia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Fast and easy. Agent was knowledgeable and helpful.
Hello Jackie! We are glad this process was quick and easy! Thank you for your 5-star review of our member support agent and our service. -ID.me Social Response Team
Great way to get your military discounts when available. Definitely recommend.
Hello Richard! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
ID me. They are very strong and secure. Even though it took me a while to get it set up. I think it's worth it. I feel more secure on this.
Hello Donald! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Very simple and secure app. Easy to follow process.
Hello Lester! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Frustrating but needed I'd been trying to get it done for a couple of weeks now.
Hello J! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
For years now that I am trying to get into the VA system but I always got frustrated trying to login into whatever system it is.
NOW I AM IN AND I KNOW NOW WHAT IS GOING ON WITH MY BUSINESS AT THE VA.
Hello! We are glad that you were able to access the VA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm not used to a video chat call but the agent who I spoke with was very pleasant and understanding and helped me through the process.
Hello Vicki! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
WAS NOT THAT DIFFICULT TO WORK THRU THE PROCESS OF BEING ABLE TO USE ID.ME. ALSO NOT OVERLY TIME CONSUMING. THAT BEING SAID, I FEEL SECURE USING THIS METHOD TO LOG ON TRO THE GOVT. SITES I USE.
Hello Edwin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very convenient you don't have to leave home to get it done. Thank you
Hello Lyllian! We are glad that you were able to complete the identity verification process successfully without leaving your home. Thank you for your review of our service. -ID.me Social Response Team
It was a good one they provided me with the info I needed and it was very helpful
Hello Kendaro! Thank you for your feedback. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Roger! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Using the ID.me application was super easy, simple, understandable and fast. The directions to use and steps to fill out the form were explained very well to the point it was easy to fill out the forms and submit. Being able to chose different options to be verified is a nice feature
Hello Jeniffer! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
It was fast, easy and very efficient. The young lady (Ashanti) took her time with me and was patient and helped me. Thanks
Hello Winona! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Took about 10 minutes. Make sure you have your documents on hand. Simple and efficient while being close to bulletproof for identification of individual
Hello Edward! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was having trouble signing into a site I hadn't visited in a couple of years. I was just about to give up when I saw the ID.me badge and clicked it. I didn't expect much as I also hadn't used this service recently either. I started the process and tried the 'face scan' option while thinking 'yeah, right' to myself. The softwear went off to match my mug with my ID. To my utter amazement, it worked! Very pleased! I will be using this method from now on.
Hello Joanne! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
While identification processes are inherently difficult, ID.me has made the process less arduous.
Hello Dennis! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phillip! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team