On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with idme.com was excellent I got the everything as soon as possible everything worked out it just took me long time to get my ID but everything is going well
It was good. Help was provided for my questions. Everything was done fast and fair
Hello Terrance! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
When I first signed in to ID me, it was to get verification that I was both military and law-enforcement. It went over extremely quickly, and they've been great ever since I started! They really do background and the security is absolutely amazing! Thank you guys for all your doing! Very respectfully. Mike.
Hello Ranger Michael! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello John! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was excellent i am satisfied i really needed that video call thank you for your time hove a bless night
Hello Kadaylon! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Quick, easy & secure! And they save your info for other places as well if you allow them.
Hello Joshua! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Really easy and simple to process the procedure to finish all the steps.
Hello Orlando! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
First time experience with social security administration and signing up for part A
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Hazel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Me trataron muy bien en la video llamada muy gentiles muy comprensivos y muy agradecida porq me ayudaron en lo que Nesesitaba gracias.
¡Hola Ashley! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
If you want to validate any military experience, this is the site. It's so useful, even the VA "upgrades" your account if you associate it through eBenefits. I've had ID.me for over 12 years and it's always provided a fast and safe way to verify my identity, either through VFW, VA, or hundreds of online retailers that offer military discounts. I've always been impressed by the ease of the site and how simple it integrates with other platforms.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
AWESOME experience. It wasn't hard as I thought it would be with the very little information I provided to verify my identity. Didn't take long as well with being that I had forgotten my password; I was able to reset with ease and was able to get back to the main page.
Hello Edward! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Would definitely use Id me again the lady I spoke with was very courteous helpful personable and professional
Hello Brandy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy and simple
I will tell a friend about it
Hello Beainca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Scared at first because I NEEDED to be verified for Social Security and Housing, once the "ID Referee" began the video chat she put my fears to rest. My "ID Referee" was professional, patient, and informative.
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My referee was excellent! She was professional and efficient. I would recommend the video chat method.
Hello Jeffrey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to car dealership install it for me. It is new to me, but now I know what it's for.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great excellent good lively mist easy to deal with I had a good very great experience it was encelent
Hello Gotepuny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had some trouble on my end with technical difficulties. My ID.me referee was very helpful and patient until we were successful in completing the task. The referee was able to offer several suggestions along the way until we found something that worked. ID.me is a trustworthy and professional company and I would recommend them to anyone needing the services they offer. Thank you, ID.me.
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerrick! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team