On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank everything need my tax refund back to me. Cause I wait for 8 month ago nothing return my refund. Fix paper hope got it still be processing
My agent walked me through it, and it was even easier than I thought
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was perfect and easy as stated. No issues and proficient. Will recommend to others.
Hello Andre! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Video was clear and was able to see and hear I understood everything she was saying
Hello Kamillianoel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I got my account suspend and had to go through the verification process. It was fast, easy, and simple once I got my appointment setup. The agent walk me through the entire process from start to finish. Also it is very secure so you don't have to worry about your information be stole or misused.
Hello Levuris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Best used with a phone. The pc to phone text with a link to use your phones camara is nice.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was an overall simple process, However, I was not sure why I needed to do it. James my Agent was so kind and pleasant to talk with. He answered all of my questions as he guided me through the process. 5 stars Agent, excellent CSR skills!
Hello Wanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole experience was fast, easy and simple. I just followed the instructions took my time and had no problems
Hello Kenneth! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to and didn't take long at all, only minutes.
Hello Davida! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Needed my IRS transscript for mortgage closing tomorrow and I was able to log on and download within minutes, no hassle nor stress.
Hello Steve! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was well pleased with how I was helped with get what I needed to do for getting my ID verification.
Hello Debra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to use ID.me to verify my military status. Worked very well and was verified quickly.
Hello Dale! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is a great benefit for those who have served or are currently serving in the military, law enforcement, fire/medical. They review your requests quickly.
Hello Don! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Super easy to understand and really good customer service.
Hello Madeline! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Efficient very professional very pleased everything went very smoothly and I'm very happy and I could understand everything that the agent was trying to tell me very happy because I feel that I was verified and nobody was trying to to give me a hard time
It took me weeks and numerous requests to finally get the problem resolved by Agent Mark who quickly resolved the problem. He walked me through every step of the way ensuring the problem I had was completely resolved. I really appreciated the time he spent with me. I became so frustrated with the lack of Customer Support that I sent a Registered letter by "snail mail" to your CEO complaining of the poor customer support.
Hello Michael! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Because I liked the way he treated me well, he knew how to explain why my first time the experience was good
Hello Angel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Works best if you have a smart phone to complete the process. I used my computer to follow the instructions. I only used the phone for the required pictures. I do not know how it would work without one. I followed the instructions, and everything worked the first time.
Hello Dennis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy & efficient process overall. Video chat was also quick.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole process was very easy and clear. I feel more secure knowing extra steps have been taken to keep my personal information safe.
Hello Patti! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raquel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team