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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I loved the whole experience, the agent was helpful kind and fast.
Hello Diego! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very informative for me and my grandfather and of course my wife, I like to know more about how much I would get
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got my tax transcripts online. Saved so much time.
Hello Kristopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great customer service, good experience can you believe it definitely satisfied
Hello Destiny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had a good experience And l Learned a lot We'll be back if I need any other help thank you Thank you thank you thank you thank you very much
Hello Vivian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
On Nov. 30 I never experienced online verification but, through this process and being nervous due to scams and identity fraud so I tried it. Quentin my agent who was very detailed about everything he was great. So, everyone are not scammers but, they're out there. ID.me is very safe for your identity.
Hello Tracy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process from beginning to end is very simple, just follow the directions givin and there's no issue!
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was extremely satisfied with the experience I had..
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first I was a little overwhelmed however after relaxing all the questions and explanations were quite helpful and fast..
Hello Gudberto! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Rosa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The instructions were easy to follow and it took no time to complete the process.
Hello Donald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a very good experience. I recommend it! Thank you!
Hello Nicolas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfied for all my transactions that I did today
Hello Veronica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely helpful and understanding when I finally got to video chat with her.
Hello Travis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
For a senior which is not good in the computer like me the procedure is hard.
Hello Lorna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was dreading changing to the new ID.me but the instructions were easy and was done fairly quick.
Hello Cyndy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Facial recognition should be a great security improvement. But WHY does the government want my face in its databases? Who and what agencies will use this data? Gun registration? Political identification and affiliation? This aspect is the most troubling and requires explanation.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional, and user friendly. Good surprise that the process was straight forward.
Hello Vicky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team