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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was hard to go through everything but you figure it out after a while
No tax returns for 2020 or 2021. I pulled everything to verify so now I'm verified and on my way to get paid.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My phone not connected to Wi-Fi and not updated. I figured it out when your giving some feedback.
Hello Carmen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was great experience the time was great and also I appreciate the patience from you guys. I hope everything turns out great!
Hello Jermaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Tarae! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience. This made my day, I thought it was going to take hours. Very impressed
Hello Erika! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The video chat verification process with an ID.me host is the way to go after signing up and taking photos of 1 primary identification and 2 secondary identification from the list they provide.
Hello Wise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had connected with ID.me some years ago in a different state. Multi-factor identification seemed a plus and, after arranging this, I did not use it for some years. I moved to a new state, changed cell phone carriers and even had forgotten my initial registration. I made a mess of my sign-on process. The staff at ID.me were able to untangle my issues and set me right. I appreciate their friendly and professional help!
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Even though it said 2-3 days, my updates were done during the same day I submitted my changes. I received responses to the several changes/updates I needed to resume my state agency application process. I was able to access my account with all changes. This is satisfying since I will have to do a legal name change again. Thank you.
Hello Angelique! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good Very good customer service very polite And very understanding quick and thorough
Hello Ellis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's not often you receive the quality of assistance that I felt when connected to Zee, but she was so helpful and mindful of a new experience for me, that it made the entire procedure very satisfactory. All qualms I had about the verification process were immediately addressed and she completed the task with a level of professionalism I've had yet to experience. Much thanks to her and ID.me for their help.
Hello Jeff! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole process is very informative through each step and the agent was very friendly and engaging
Hello Shannon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and to the point. Easy transaction, the representative was nice and quick.
Hello Santiago! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Difficult to get a photo they like.be ready to video chat
Hello Fred! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
The person that I had was very helpful and professional and quickly handled all my questions and concerns
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was nervous about my face scan as I was wearing a shower cap after my hair dye. Luckily the scan does not captures the picture. It is a scan but without a picture
Hello Poonam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent I worked with was very professional and incredibly intelligent.
Hello Rachael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The operator was friendly very clear on the directions and made me feel very comfortable thru the few minutes and the operator was fast in getting me verified for State Benefits Thank You
Hello Cory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fairly easy to use. User friendly also. A good verification process.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Im a dummy when it comes to using a phone for internet. Took over an hr. With someone coaching me to get verified. Needs to be more user friendly.
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team